Air Canada Informative - Abuse of monopoly market position: Air Canada
TORONTO, CALIFORNIA -- I recently had an extremely bad flight with Air Canada. However, the most disturbing aspect is the response of AC to my complaints, which exhibited corrupt business practices. Please see below for the organization with whom one should make formal complaints with the government of canada.
My flight was slightly delayed by weather but after entering the linup for takeoff it developed a mechanical problem which required that we be TOWED to a gate, undergo repairs, return to the de-icing lineup, be boarded by the repairmen for the logbook entry. We arrived at our destination five hours late.
The airline was completely unprepared to deal with us and there was total chaos with no support from AC other than a slip of paper with two telephone numbers.
Eventually I managed to return home and made a complaint to AC with a request to have my expenses in toronto (one hotel, 2 meals) reimbursed. AC has now turned this down because they are claiming that it was due to the weather.
No reasonable business would blatantly lie to hundreds of their customers when the customers cannot possibly believe them. This sort of behavior is a classic example of a company abusing a monopolistic market position.
This response by AC is absolutely dishonest and I've now made a formal complaint with the Canadian Transportation Agency (CTA). If you have similar problems, I recommend you go to the CTA website and make a formal complaint. There is a tool on their website which makes this very easy to do.
I suspect that AC will somehow avoid taking responsibility for their actions, but I hope to force them to pay attention to my situation and to raise awareness about a corrupt organization who is taking advantage of their monopoly position in the market.