Radio Shack Complaint - Charges activation fees - Sprint Cell phone upgrade

Posted by UrFriendlyPirate on 2007-01-11:

I don't like going there because they always want my address.

Posted by Lidman on 2007-01-11:

I don't give them my address and I think they are the ones that tried to scam you. But I'm glad you got your money back.

Posted by TheNewSheriff on 2007-01-12:

When I go there I give them Pirate's address.

Posted by Hugh_Jorgen on 2007-01-12:

Why blame RS? The didn't charge you the fee, Sprint did and they blamed RS. The RS manager said he didn't do it, didn't know about it and could not fix it. Sprint finally stepped up and removed the charge. Yet you choose to believe Sprint and assume RS is lying. I'm not following your logic there.

Posted by Lidman on 2007-01-12:

Sheriff, that is the best idea ever! I must do that, I'm off to RS......................

Posted by MissThang on 2007-02-24:

You're lucky you got your money back from Sprint...many do NOT when it comes to things such as this.

Whatever happened, obviously happened at the Radioshack level and I'm sorry you had to experience this. The sales associate made a BIG mistake and it is unknown whether he/she did it on purpose (which is odd since we get nothing out of charging activation fees) or if it was purely by accident (which DOES happen...remember...we're still human beings here).

The RS manager was correct in telling you that there was no way he could credit you back the activation fees. We have no way of accessing your Sprint account in that fashion. Sprint was INcorrect in telling you that a RS associate can credit you and only said that to pawn you off.

Remember where you got your bill from that showed you got charged those activation fees: SPRINT! And who was finally able to credit you back the money when they originally said they couldn't? SPRINT! Think about it now...

Posted by bob999 on 2007-02-25:

Radio Shack will say anything to get you buy the phone. Whether it is true or not make no difference to Radio Shack.

Posted by MissThang on 2007-02-28:

"Radio Shack will say anything to get you buy the phone. Whether it is true or not make no difference to Radio Shack." -- Bob999

In the RS stores I've worked in, that actually isn't true. I could care less if people buy phones from me and rarely speak to a customer about cellular phones unless they specifically ask me about it.

Think about it...we have enough whiny customers as it is. Do you really think most employees would deliberately lie just so that customer could come back and rip their heads of? Doesn't sound logical to me.

Posted by bob999 on 2007-03-18:

"In the RS stores I've worked in, that actually isn't true."

You seem to have been luck enough to work in some non existent utopian radio shack store that treats customers fairly and honestly.

I have never been lucky enough to find that utopian radio shack store but live in the real world where radio shack employees are rewarded for lying to the customers and regularly fraudulently misrepresent the products and services they sell.

Posted by MissThang on 2007-03-23:

"You seem to have been luck enough to work in some non existent utopian radio shack store that treats customers fairly and honestly." -- Bob999

Non-existent? Obviously it exists...as I have worked in 2 of these RadioShacks where we work WITH the customer (as long as they are respectful) and don't push ANYTHING on them. If we offer and they say, "No, thank you"...end of story.

"I have never been lucky enough to find that utopian radio shack store but live in the real world where radio shack employees are rewarded for lying to the customers and regularly fraudulently misrepresent the products and services they sell." -- Bob999

How many RadioShacks are there? Hmm...thousands? You live in YOUR world where whining and b*tching will get you what you want. From what I've seen out of you on this website, I can't imagine any retail clerk wanting to work with you if there's a problem. You are aggressive and disrespectful and seem to have this belief that, "Oh...they're minimum-wage working people which means I can treat them like crap and scream at them all day long." Am I close?

Here's a grand idea: STOP SHOPPING AT RADIOSHACK!!! Believe me...we don't want you in our stores either!

Posted by NateT on 2008-01-11:

Old topic but people.... RS does not require name and address for fricken purchases. It has been YEARS. A name and address are required for refunds, some rebates, Sirius, Dish, Cell phones, new RS credit cards, checks, and ummm.... nothing else.

Posted by bbooker5 on 2008-05-20:

ok... If your contract says nothing of an activation fee and you were not informed, why is RadioShack to blame? I work for RadioShack and, yes, we charge activation fees. Sometimes there are promotions when these fees are waived... Anyways, Sprint refunded the activation fee because they were the ones who charged it. RadioShack employees are commission based and for as long as I've worked here (over 4 years) I have never been compensated for customers' activation fees so there is no motive for the employee to 'dupe' you into paying these fees. SPRINT did this!

Posted by texmml on 2009-10-23:

Actually believe it or not Radio Shack is to blame here, I work at a Radio Shack and I do cell phone activations. To waive activation fees I simply text the RS Sprint Representative with the customers cell phone number the customer gets charged for the activation fee for the first bill however the fee's are credited back to the person account their second bill. I have done this for 2 years and yet to get any complaints that I have known of....its that simple.

Posted by WOWreally! on 2010-02-28:

not so tex, if it says on the contract there is no activation fee then there is no activation fee. thats how it is its not RS fault of sprint dropped the doughnut and applied a fee. To make matters worse they know RS cant do credits to customers accounts and told her we can so they lied not ONCE but Twice. Ignorance and deception, two tottaly different things.