Airoptions.net / Air-awards.com Complaint - Purchased ticket never delivered
In January 2006 I purchased a business class ticket from AIROPTIONS.NET, also known as AIR-AWARDS.COM, and TRANSGLOBAL EXPRESS, INC. allegedly located at 15455 Dallas Parkway, 6th floor, Dallas, Texas 75001, Tel: 972-764-3563 and paid for such ticket $1836.03 by wire, as required by the seller, to their Wells Fargo Bank account #0700775778 in Plano, Texas.
To this day, one year after payment, I haven’t received the purchased ticket or the money back. In this long time I was only offered contradictory excuses and unfulfilled promises.
For many months now they simply ignore my email messages. Calls to their phone numbers are routinely transferred to answering machines and recorded messages are also ignored.
Their business scheme is set to avoid direct contact with customers. The address reported in their website in Dallas, TX, may just be a virtual office provided by Regus, a company located in the same building offering these services. At least one of Airoptions.net / air-awards.com principals operates from Southern California from the 310-573-7778 number.
In short and in fact they are crooks of the worst kind and, as in my case, straight-out thieves. They lurk under the protective shade of lenient laws on internet “commerce” and the indifferent or even complicit attitude of business organizations.