Honda Complaint - Credit Card $1000 Deposit
MCLEAN, VIRGINIA -- I recently visited your dealership to shop for a 2002 Honda CR-V. My salesman was Mr. Mohamenned Righi. I decided to put $1000 down to hold a black EX, for a later purchase. I also had placed a similar deposit at another dealer, for the same purpose. Being in need of the car as soon as possible, a third dealer called me the next day, having the car in stock and $500 discount. I decided to go with the third dealer. I called the first dealer , as well as yours, to cancel the orders, and credit the credit card deposit. The first dealer was able to credit my credit card after a week, with no hassle or objections
I called your dealer (Mr. Righi), to cancel my order. At the beginning, he stated the deposit was non-refundable. Later, he acknowledged and said it would take a week or so. I kept checking my credit card to see if the $1000 was debited or not. I gave him a call once a week to check on the progress. Last week, he told me I might have to come in person, to sign some papers, to finalize the issue. but he will call me to let me know. Today when I called Mr. Righi to ask about the deposit, he criticized me for not coming in, although he did not provide any instruction on when I was supposed to come in, nor did I receive any phone calls from him stating so; and he hang the phone in my face.
I was very disappointed in the poor customer service. The other dealer credited my account over the phone within a week, with no hassle, and with no signatures. I also called Rosenthal's main number to request to speak to a Manager; and I am still waiting for a Manager to return my call.
I acknowledge the debiting of money does not happen overnight. The fact that Mr. Righi, at first, stated the money was not refundable, later he changed his mind to yes, then gave misleading information toward the deposit process, and finally hang up the phone in my face, was really bad customer service. Such actions does not reflect your image of receiving the 'President's Award'.
I am a new and satisfied Honda owner, and do not want to take this matter any higher than it requires, nor do I want to submit a formal complaint to Honda USA in Torrance, CA about Rosenthal Honda, or Mr. Righi regarding his poor customer service.
To help keep me as a potential future customer, I would like the following:
I appreciate your quick attention, response into this matter. The credit of the $1000 deposit and apology for poor customer service.
At the very least I would like a response from your company regarding this incident. Thank you for your time.