Time Warner Cable Complaint - Why is Time Warner so bad??
PLACENTIA, CALIFORNIA -- Why is Time Warner so bad??
I’m a cable T.V. Guy. Have had cable before Adelphia was Comcast and back again Frankly I’m just a loyal guy. I keep stuff. Same house 17 years, same cell phone 5 years. Same cable T.V. and cable internet service 17+ years. So you have to work hard to piss me off to the point I’ll change. I know the current cooperate culture of give away the store to new customers and crap on loyal customers is true with most service providers, but enough is enough.. I never thought I would long for Reaiges family in fact their criminal mismanagement of Adelphia to Bankruptcy has lead us to the gates of hell. Time Warner is truly a mess that I think is unfixable with the present path their taking. I truly had to laugh when I read their 10 comments to customer service well the 1st 5 you have to be able to contact some so I guess there lays the rub.
In the last few months Time Warner’s service and support has become laughable. It’s as if there trying to push people to satellite and DSL. Is Time Warner secretly owned by Direct TV and SBC DSL? I don’t want to go into a long diatrive on how many times service has gone down I stopped counting at 12 last month or how long Time Warner keeps you on hold Tonight for example I watched the whole NBC Thursday night line up on hold from My name is Earl to ER on hold. It’s one of the those hold times were your sure they hung up on you or some how they have transfer you to eternity but some how you get a Hi My Josh how can I help you..
So lets talk about Josh I really did not want to talk to Josh but my Bill went from $129 a month to $150 in October and frankly it’s too much given the fact the service has really work lately. But I trudge on thinking that Josh may take pretty on me and give me some of that new Customer MoJo and work his little pricing voodoo and at least get me back down to $129 a month. He does a little of these and some of that then a few lies I easily catch him in regarding this and that and tells me if I drop 2 movie channels he can get me to $151 a month goodbye Josh and Goodbye Time Warner.
Do you think tomorrow when I drive all my little Time Warner goodies to the nearest Time Warner office to dumped at the door they’ll put me on hold.
Best of Luck running your company into the ground. By the way my hold time to order Direct TV less then one minute.
(Former loyal Customer).