Mckenzie Scott Complaint - Job search services
NEW JERSEY -- Few months back I got a call from Hugh from McKenzie Scott. Initially he gave me the impression that he has the perfect job, but at the end of the conversation he shifted his message into selling me a marketing campaign that helps me get the right job.
Hugh did a great job in pitching his services and the success rate of his company (99.8%). One of Hugh’s pitches is that his company (McKenzie Scott) has this wonderful database that can cover all segments of this market (head hunters, companies, VC groups, etc.) and they have 100% satisfaction guarantees.
I thought about it and then decided to purchase their marketing services. I said to my self “I have a great background” and with their 99.8% success rate, it will be a slam dunk. Mr. Mc Dermott also told me that most probably my sign up bonus will cover all my expense and more.
After signing the contract ($$$), I was assigned to John. He was my Marketing Director. John was a retired Air Force guy but does not have any experience in high tech jobs. He used his standard cookie cutter process to create a one page resume. This resume was based on success stories that I provided.
I was asked to fly to NJ to meet with him. I did fly the next week and met with him. Our meting was not more than 45 min. The goal of me flying there is to review my resume, sign off on the draft, and also to try to sell me more services. I told John that I will buy their interview preparation and contract negotiation. However, we need to land an interview first.
After I went back home, I sent an email back to John telling him that the resume he provided didn’t capture the message I need to send to the reader. The essence of the “success stories” I provided was not capture in my resume.
John responded back by saying that he believes this is the right way. I accepted his input because he “knows what he is doing”
In the following four weeks, John launched a fax and mailing campaign. Thousands of my one page resume was sent to almost every business that deals with hi tech including mortgage financing companies, graphic production etc. (you got my drift). The responses we mediocre at best:
From the fax blast campaign I had about 18 responses. Most of them from people asking me to take them of the fax/mailing list. The other half was from companies telling me that the person I’m trying to reach left the company few years back. Or the company does not exist. The worst email I received is from a secretary telling me that the person I’m trying to reach died from cancer two years ago.
The mailing campaign was another disaster. I received less than handful of email/mail asking me to go online and submit my resume because they don’t accept any hard copy.
I called John telling him that this marketing campaign did not even close to what was advertising. His answer was” If you buy consulting services from me I can work with you to improve the odds”. If not I can call they 1-800 number to get a phone support.
I felt very disappointed and cheated because what I was told and what I received were not the same. I decided to escalate to John’s manager (Andy). Andy called me back on the same day and promised to investigate and get back to me. I waited for Eight weeks. I tried to contact Andy but no luck. Finally he picked up his phone and he had to set up a formal call to review my case. He requested that we have a call on Friday. Unfortunately he did not call but left me a voice mail at 5 PM apologizing about missing his call. Obviously McKenzie Scott does not have customer satisfaction as an objective to their success. There 100% satisfaction guarantee is just a slogan and they really don’t mean it.
I believe that McKenzie Scott is just a big marketing shop . They couldn’t make it as a head hunter shop so they shifted to more fancy marketing shop. I don’t advise anybody to work with them or other marketing outfit. Go back to the basics and use your networking to find new job. Use this money to network. It will be more useful and effective.