Dick's Sporting Goods, Inc. Complaint - Christmas was ruined and still unresolved
We ordered 2 Currie electric scooters on December 14 with the guarantee of holiday delivery. I have 2 boys 6 & 7 who these were top on their santa list...
On December 22nd I called Dicks looking for these as I was told they would ship by the 18th at the latest. They told me sorry that they had just left today, and will not arrive in time for christmas. Needless to say I was furious, and hurt that my children were not going to get what they asked for from Santa... After explaining to my 6 & 7 year old about the whole no santa thing and listening to them cry.
Christmas came and gone... I called dicks on the 26th asking for an approximate date of arrival..
The tracking info for me they gave me was a number that did not register in Fedex.
I called FEDEX and was told this number is invalid..
On the 27th the number registerd in their system.. Dicks did not ship my item until the 27th after lying to me one several occassions telling me they were shipped on the 22nd!
Upon arrival of my 2 scooters January 6th we asssembled them, charged the batteries, my boys loved them. Drove them for 3 hours and they were both broke!
I immediately called Dicks again to tell them I will be returning these for replacements. They told me I would have a call tag in my email within 24 hours.... another lie!
So 3 days later I called again and was told that they would upgrade my scooters and get ups out right away to get these for me...
I called ups on the 10th of January and Dicks has yet to call for a pick up... I offered to pay to return these myself they refused..
So far I have called Dicks a total of 18 times...
Still with 2 Broken scooters, they have been paid...
They gave me 15% back and a refund on my shipping!
I am now going on just about a month with no answers...
To this day I have been told 5 times someone would call me back and I have yet to receive a reply.
My Suggestion to you, unless you like being lied to and receiving less than professional customers service.
Do not buy from Dicks Sporting Goods!
I am also filing a complaint with the better business bureau and my local news is going to air this on their consumers beware segment.