Saturn Complaint - 2005 Saturn Vue Head gasket repair
LOMA LINDA, CALIFORNIA -- I have a 2005 Vue. Several months ago I noticed that it was leaking (a few drops) of oil. I took it to Saturn of Ontario and they added dye to the oil and told me drive it another 500 miles because they couldn't tell where the leak was coming from. I work far from home and was not able to get it back into the shop until December. I took it to Firestone (love them) and they said it was leaking from the head gasket and that I should take it to the dealer. I immediately took it to Saturn of Loma Linda and told them what Firestone told me...this was Friday morning at 9:30 am. Friday evening Lynn from Saturn called to say they hadn't gotten to it, but hopefully could on Saturday...or Monday. On Saturday morning Lynn called to say it was in fact the head gasket and they would have to order it and it should be in Monday or Tuesday. Tuesday Lynn called to say that when they took the engine apart they discovered that the bearings were also bad and that they would have to order those, but they were going to overnight them. On Wednesday, I called Saturn at 2:30 pm to find out about my car. The parts had not come in…apparently they didn't think I needed to know this. On Thursday Lynn called to say that the bearings had come in, but they were damaged and they had to be re-order. He offered a 10% discount. On Friday Lynn called again to say that the bearings had arrived undamaged, but only the lower bearings had arrived, not the uppers. They will have to be re-ordered. He offered me a loaner car for the weekend. Saturn has had my car, for a one day repair job, for 8 days. I opened a case with Saturn Corporate because I didn't feel that a car with 52,000 miles on it should need these types of repairs, but they disagreed and offered me $100 in retail store coupons, I declined.
This is my second and last Saturn.