Soccer Plus Complaint - Return policy, customer service
BLOOMFIELD, MICHIGAN -- On 12-8-2007 I purchased 2 pair of soccer shorts for my daughter as a Christmas present. Since it was a present, and she wasn't there to try them on, I bought 2 pair knowing that I would bring one back. Sales person Mike Sherbow told me that I could bring back one pair after Christmas for a refund, but to make sure I brought them to him. On 1-12-07 I brought back the shorts with the sales receipt and tags still on the shorts but was told that Mike couldn't "remember" telling me that he would give me a refund and the manager talked to me on the phone. Her name was Kristin Callaway-Ward. She was completely unwilling to honor the promise that Mike had made. I told her that the store was out of my way, that my daughter was picky and probably wouldn't want anything else from the store and that I never would have bought 2 pairs in the first place if I wasn't told I could bring them back for a refund. I will never purchase anything from this store again.