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Whirlpool Complaint - Poor Quality of Whirlpool Product
Complaint
OHIO -- Big Whirlpool Brand Problem
I purchased a Whirlpool glass cook top, and sealed burner gas stove and all the parts covered with porcelain(grates, caps and beauty rings) are so defective that the porcelain, with very little stove use, chips off, and the rings warp. This even happens to areas that are never in contact with a pot or pan. Luckily, but also unfortunately, I purchased an extended warranty from another company who has replaced the defective parts numerous times after seeing how deteriorated they are. The warranty company advised me to contact Whirlpool personally in hopes of having something done due to the poor quality of this product,because their hands are basically tied concerning this matter. I have contacted Whirlpool on numerous occasions and have literally pleaded with them to send someone out or to allow me to mail them the said defective items for them to study/view, and to please rectify this problem. I would have genuinely appreciated a replacement model or a refund for the purchase price, even losing the $100+ I paid for the aforementioned extended warranty. I even called stating that some of the porcelain was already coming off inside the plastic bag that the beauty rings were in from the manufacturer before I even used/installed this replacement item. All the Whirlpool company has done is to refer me to yet another area of their corporation, and so on and so on. The end result is that they will not stand behind their product and my warranty will soon expire leaving me with a real eyesore of a Whirlpool product !!! Has anyone out there had a similar problem with their stove top, or do you know of anyone who has? Has anyone out there had any negative dealings with Whirlpool, and, if so, was Whirlpool at least responsive? I feel it is such a shame that we are encouraged to buy extended warranties for the products we purchase today, and that such inferior products are marketed. I even feel it is more shameful to be basically ignored when consumers are not assisted with such poor quality from a manufacturing company such as Whirlpool. I would sincerely appreciate any responses any of you might be able to afford. Thank you. Integrity 329
I purchased a Whirlpool glass cook top, and sealed burner gas stove and all the parts covered with porcelain(grates, caps and beauty rings) are so defective that the porcelain, with very little stove use, chips off, and the rings warp. This even happens to areas that are never in contact with a pot or pan. Luckily, but also unfortunately, I purchased an extended warranty from another company who has replaced the defective parts numerous times after seeing how deteriorated they are. The warranty company advised me to contact Whirlpool personally in hopes of having something done due to the poor quality of this product,because their hands are basically tied concerning this matter. I have contacted Whirlpool on numerous occasions and have literally pleaded with them to send someone out or to allow me to mail them the said defective items for them to study/view, and to please rectify this problem. I would have genuinely appreciated a replacement model or a refund for the purchase price, even losing the $100+ I paid for the aforementioned extended warranty. I even called stating that some of the porcelain was already coming off inside the plastic bag that the beauty rings were in from the manufacturer before I even used/installed this replacement item. All the Whirlpool company has done is to refer me to yet another area of their corporation, and so on and so on. The end result is that they will not stand behind their product and my warranty will soon expire leaving me with a real eyesore of a Whirlpool product !!! Has anyone out there had a similar problem with their stove top, or do you know of anyone who has? Has anyone out there had any negative dealings with Whirlpool, and, if so, was Whirlpool at least responsive? I feel it is such a shame that we are encouraged to buy extended warranties for the products we purchase today, and that such inferior products are marketed. I even feel it is more shameful to be basically ignored when consumers are not assisted with such poor quality from a manufacturing company such as Whirlpool. I would sincerely appreciate any responses any of you might be able to afford. Thank you. Integrity 329
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