Sony Electronics Inc Complaint - Sony TV Problem Complaint - LCD Projection TV

Posted by UrFriendlyPirate on 2007-01-14:

I'd call them up.

Posted by Lidman on 2007-01-15:

I would call them direct also. I think Sony makes OK stereo but their TV's have never been that great. Good luck to you and thanks for the information.

Posted by UrFriendlyPirate on 2007-01-15:

Not to differ with you Lid, but actually Sony has been pretty standard stuff in broadcast for many years. Additionally, their "Trinitron" monitor had been pretty rock-solid as well. Perhaps you should refine your google?

Posted by Lidman on 2007-01-15:

PWP not to differ but I do!

Posted by kenardo on 2007-02-11:

I purchased similar LCD projection (XDFE42A10) which worked 3 weeks, then began shutting down intermittently. We even purchased the extended warranty. Sony delayed action by about 6 weeks (first by referring to extended action desk when it was covered under the initial 1 year), then by dragging its feet 5 more weeks. Problem repeated 3 weeks later, and we took it 70 miles to Mobile for authorized repair. It took about 5 weeks to get it fixed (due to parts availability). After 2 more weeks, symptoms are back.

We have a lemon, and I want a new TV.

Posted by tvguy on 2007-03-15:

I am a long time sony authorized servicer (15+ years) with a warehouse full of these sets. I replace optical engines all the time, some times 3 or 4 times each. the new part is usualy bad new, or will fail within a weak or two. Im ready to drop sony completely. There quality and support lately is the worst ive seen in a long time. sony is NOT what they used to be. I,m about fed up. so dont blame the servicers, its not there fault. The servicers are getting screwed also. the more you complain to sony the better your chances of a resolution. they wont listen to "nice" people. you have to be persistant.they know theres a problem but dont seam to care unless lawyers are involved. I wish you all good luck!!

Posted by kingdaniell on 2008-11-26:

to those interested, i have called Sony several times and get the same answer, my set is out of warranty. browse class actions against Sony and read about the group that settled with Sony and what Sony agreed to do for them. the court awarded $1,600,00 to the lawyers. i have contacted one of those lawyers and he seems to be interested in another class action suit. this time it would be for anyone that purchased a tv from Sony that has the deffective optical block. let's all cross our fingers.