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La Spina Salon Complaint - Bad Hair Experience at La Spina Salon in Mahopac, NY

Review by Mason2007 on 2007-01-14
MAHOPAC, NEW YORK -- I had a horrible experience at La Spina Salon located in Mahopac, NY. My hair was ruined. I went in for a hightlighting and they turned my hair a horrible mixture of yellow and reddish tones. I knew something was wrong when my scalp starting burning. They didnt seem to concerned that I was horribly upset with the outcome. They were just interested in getting payment. After I asked them, they said I could come back to try to fix it but I am scared they will make it worse. It was the most horrible experience of my life. Their lack of sympothy was unbelievable. I am an older woman who was just trying to cheer myself up as I cope with fact that my husband is fighting a tough battle with cancer. The staff was just so callous as they all acted as it was not their fault and that is the color I had asked for. So now I am left with hair that makes me feel horrilbe when I look in the mirror. All I wanted to do was make myself look nice as my 40th wedding anniversary is coming up and now I just wont be able to enjoy myself. I would not recommend them to anyone. They should be ashamed of themselves. Not everything has to be about making a dollar, just some human compassion would be nice.
Comments:4 Replies - Latest reply on 2012-09-23
Posted by Kaloha on 2007-01-15:
I am so sorry to hear about you horrible experience! I would go back to them and explain why you do not want to have them try to fix your hair. I would also ask for you money back. I hope you are able to resolve this and that you get you money back! Happy 40th Anniversary!
Posted by Anonymous on 2007-01-15:

Mason2007 , I am very sorry to here how these people treated you. It does seem that today the dollar is more important to people then their fellow man. Compassion has become a commodity and the price keeps going up.

I don’t blame you for not wanting to go back there but I would try to get your money back, you might also look up the laws in your state on the salon industry.

I hope you have a happy 40th anniversary and I will keep your husband in my prays.
Posted by lisa1982 on 2009-06-09:
They completely ruined my hair. I just never went back and took me a long time and many cuts for it to return to normal. They say they are color specialists .. yes, if your color is frizzy yellow. I have heard many people with similar stories. The staff just don't care whether you are happy with the result or not and are only interested in lining their pockets.
Posted by Anonymous on 2012-09-23:
There is a groupon for this place. Thankfully I read these reviews to see if I should buy it.

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