ESP Salon Complaint - ESP Salon Ripoff - Norfolk, Nebraska

Review by Sarah P. on 2007-01-15
NORFOLK, NEBRASKA -- I am writing to complain about the ESP Hair Salon in Norfolk, Nebraska located at 2606 Norfolk Avenue Phone: 371-1135.

My friend purchased a $50 gift certificate for me there and it had a very short expiration date on it. When I couldn't redeem it in time, I called to ask them if they would still accept it, since it was a large amount. Instead they told me that it was their money now and they didn't have to give me anything. Very rude on the phone.

This salon has no customer service and I will complain about their terrible services anywhere I can until they decide to practice better customer service for me and past customers or they go under.

Don't go to this salon! They will rip you off! Just like they did to my friend!

-Sarah P.
Norfolk, Nebraska
Comments:4 Replies - Latest reply on 2007-01-15
Posted by fazie on 2007-01-15:
I know that in Florida they cannot do that, I would call your local state attorney's office and ask about it.
Posted by Hugh_Jorgen on 2007-01-15:
I was thinking the same thing - there might be a state law as to how long a gift certificate remains valid. Worth a call to the state capital to find out.
Posted by Anonymous on 2007-01-15:
Me too! I think you should call the AG office.
Posted by Outsider on 2007-01-15:
This is SO wrong!I called the salon to make sure that was the policy. Employee said it was, I asked if she agreed, she said no comment, that was what the owner makes her do. And yes, after 6 months they say the certificate is expired, they just get to keep the money, no refunds, no services. This just so wrong!

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