Cruises-N-More Complaint - Quote Promise Broken
LAKE MARY, FLORIDA -- I went through CruiseCompete.com to get quotes on a cruise in May on the Star Princess for 5 cabins (11 family members). I received 8 quotes, the lowest being from Cruises-n-More. This quote was based on "BB" category cabins. (I have this in writing). However, We have been put in BC and BD cat. cabins. We booked this cruise the lst of Oct. just a few days after receiving the quote. I have left emails and phone messages for the agent to please change the BD cabins (at least those 3) to BD cabins. She won't even do that.
Now, months later, the cabins are all booked. Esther, our agent, does not return phone calls or emails. Even her boss, Todd, the VP, emailed me that the BB cabins were not available when I booked and that I am stuck with what I have. I think this is wrong. It's like ordering a Cadillac, but getting a Chevrolet instead. Consumers need to be aware of this sort of practice.
P.S. This agency touts itself as the #1 agency for cruises of 2006.