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Integrascan.com Complaint - Failure to Honor Their Money Back Guarantee.

Review by aprrylmae on 2007-01-17
I want everyone to know that they should avoid Integrascan at all costs. This company gives a bogus money back guarantee. They do not stand by their guarantee. I ordered two searches from them and the second one came back with nothing. Now their guarantee states that if you are sure the record exists and it is in their coverage area, then they will refund your money. The guarantee also goes on to state that they are so confident that you will be satisfied with the results. Well I wasn't satisfied and I know that the record exists. They gave me two different stories on why they refuse to refund my money. One excuse was that the record I wanted was not in their coverage area (not true), then the second excuse was that the record did not exist (also false). They became rude and uncaring of my dissatisfaction as soon as I requested a refund. Why offer a guarantee if you can't stand behind it? Further, the refund I am requesting is only $19.95.
Comments:3 Replies - Latest reply on 2007-09-12
Posted by Sparticus on 2007-01-17:
Isn't this type of information already public? I'm confused as to why you would need to pay a service to search public records for something you know is there? Sorry if I don't understand how this works...
Posted by tander on 2007-01-18:
What were you trying to find? I would do a record search for you and not charge you anything.
Posted by Audrey55 on 2007-09-12:
I had the same problem. I contacted the BBB. They had 30 days to respond to my complaint but didn't. The only resolution is that for the next 3 years they will have negative points against their company and it will be made public; I never got my refund back :(

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