Rancho Sierra Apartments, Phoenix, Az. Complaint - Overbilled for carpet replacement

Review by drkayes on 2007-01-17
PHOENIX, ARIZONA -- I was disabled for 3 years. I was in a wheelchair when we moved into this apartment complex. This particular apartment complex has alot of disabled people in it. We lived in a one bedroom, because we could not afford anything else until my Social Security Disability came through. After 6 months we moved into a 2 bedroom, we lived there for 18 months. We had normal usage of the apartment, having a cleaning lady come in every 2 wks. paid for by my Bible Study. When we left, we were billed $820.00 to replace the carpet for a 678 sq. ft. apartment. I believe that this is rather expensive for replacing carpet that can be done through a wholesale company. I spoke with the Manager, and also with the Leasing agent to find out if we could come up with a more reasonable fee like $600.00 instead of the $820.00. I was told that they paid $1050.00 for the carpet and they would take nothing lower then the $820.00. I found them to be uncooperative and lacking in any understanding. They Managers of the apartment were much more then difficult while I was living there. They took down handicapped parking places and refused to put them back up until I called the Police on them and the Police had a talk with them. They put them back up, but I had to fight with them for 5 months and have the Police come and talk with them before it got done. There was a constant fight with the office in supporting people that were not handicapped to be told not to part in the handicapped. There were very few empty parking places for any visitors that would come, except way in the back of the apartments. I had termites hanging from my bedroom ceiling which took awhile to get taken care of. It was a very poor experience and I am very sorry that I lived there for as long as I did.
Comments:8 Replies - Latest reply on 2007-01-19
Posted by Anonymous on 2007-01-17:
So what did you do to the carpet?
Posted by drkayes on 2007-01-17:
Used it, there was nothing wrong with the carpet except in one little corner my sons cats had scratched a little. The rest was just a little dirty.
Posted by Anonymous on 2007-01-17:
Pet damage is usually pretty serious, be it scratches or dropping stains. Looks like you're on the hook.
Posted by Anonymous on 2007-01-17:
Termites? Wooden ya know it?
Posted by NeveragainAmazon on 2007-01-18:
Was the carpet ever professionally cleaned in the three years? Gosh, could'nt imagine living with carpet and pets without having it cleaned every few months. Geesh, your church friends should have paid for that instead of a cleaning lady. Obviously, the cleaning lady didn't do much to prevent your present situation.
Posted by *Brenda* on 2007-01-18:
The carpet was "just a little dirty"? What does that mean to you?
Posted by yoke on 2007-01-18:
If the carpet was new when you started renting then yes you are responsible to replace it, if it was old and worn when you moved in then no you should not be held responsible for the entire thing. Ask to see the receipt when the carpet was put in, before you took over the lease, that way you can see how old the carpet was. When we rented out our house and we had just put new carpet in we had our renters sign the receipt that they were aware that the carpet was brand new, that way if there was a problem when they left they could not say it was old and worn when they moved in. When they left 3 years later the carpet was in excellent condition still!
Posted by N. on 2007-01-19:
A wheelchair is going to be harder on carpet then feet are. I would protest that the damaged carpet was normal wear and tear. Normal for a wheelchair anyway. Fight it.

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