Hilton Hotel, Atlanta Airport Informative - Airport Hilton Atlanta
ATLANTA, GEORGIA -- I am very unhappy about writing this letter to you.
You may not be aware that the menu at the Magnolia Grill in the hotel has a section that denigrates Southerners and states that they eat and go to the bathroom in the same hour.
This is indicative of the management at the Hilton and the work of food and beverage director "MXXXX".
When MXXXXis MOD he brings his family to stay at the hotel and his toddler screams all through meals in the restaurant. Marco makes no effort to calm the child or remove him.
Recently, there was an incident in the fine dining restaurant Andiamo where a group of ladies were quite drunk . They were seated next to an extended family that included parents, grandparents and small children. They were yelling out "fXXX and NXXXXX" for about 45 minutes.
Management made no effort to move them, eject them, calm them or comp the meal of the family that had been subjected to this behavior.
Employees are of two types. They are hard workers who eventually leave or slackers who arrive late, leave early, avoid all side work and are redirecting meals to hiding places on the premises. Supervisors are aware, but powerless.
There is an appearance of wrong doing in that MXXXX is taking a large percentage of large party gratuities for himself. Servers have been told that there are no tomatoes and cucumbers on salads that accompany entrees because Marco's wife doesn't like either. The salad consists of carrots and mixed greens. Seafood dishes are no longer garnished with lemons.
This is a small sample of the abuses and lack of customer service that permeate the whole restaurant side of the Airport Hilton. Is there any corporate oversight for this facility?
There is an undercurrent of filthy language and intimidation among the same employees that arrive late and leave early. There are no busboys and no expeditors on the restaurant team which means slow service and poor service. Tables are not cleared and tray jacks are left on the floor for long periods.
I regret that I will be leaving very soon as the situation is intolerable and I fully expect, that like other employees, I will be shafted.
I am not alone as a disgruntled employee.
Is there any possibility that there is a remedy for this situation? Is a remedy in the best interest of Hilton Hotels?
I hope you can help or refer this note to this to some regional manager who will investigate the problems.