Pharmacare Complaint - Customer Service (or lack of)
My complaint is too long to list here, but this companies' customer service is terrible, however, our insurance says we must order maintenance medications from Pharmacare via mail.
I just sent in a prescription and after two weeks, they called to tell me they did not have the medication and would not until mid Feb (another 4 weeks. ) they offered no solution... and actually did not seem concerned. I told them to call in to a local pharmacy.... and they would not even do this. I spent approx 2 hours on the phone trying to resolve this... anyway . . just wanted to voice my frustration with this company. Also with the insurance companies for dictating where we get prescriptions filled. Insurance is certainly not free . . and I also pay a certain percentage. My local pharmacy is much cheaper than this huge one (Pharmacare)... and they had the medication I needed on hand!!!