United Airlines Complaint - Warning to Flyers - Customer Service
My wife and I were flying back from my Fathers funeral. We left for the Airport at 3:00 AM for a flight that left Palm Springs at 6:15 AM. The flight left on time and arrived early in Denver. As we got off the plane we found that our fight was cancel due to snow and ice in San Antonio, Texas. Well I have flown a lot in my days and under stand the flow being canceled, No problem I thought, and went to Customer Service to find my new flight number. To find out United (Sky West) did not try to rebook me or even put me on a standby list. The agents at the counter we all rude, uncaring and did not even try to help find any other option that putting you on the standby list. All they would say is all fights today and tomorrow are FULL. So I was then put on the standby list for the next flight the 8:45 AM leaving at 12:50PM, we did not make it. But we were number 4 and 5 on the standby list that United would roll over to the next flight that was leaving at 1:45 PM. We went right to the Gate and waited. When I checked the standby list I found I was now 24 and 25 on the list. On the next flight we were 43 44 on the standby list. You see, United puts all Frequent Flyer before everyone else then the highest value ticket and then us. I then went back to (NON) Customer Service and requested a supervisor. She was very polite and caring and while talking with her the counter agent found 2 seats (together) on the 6:45 flight. Why did they not do that before? The other three people above us on the standby we told (By Me) to raise hell at Customer Service and speak to a manager. They were on the 6:45 Flight too.
The Real Good Airlines (Southwest) give the priority to connecting passengers and passengers already on the list from earlier flights then first come first served.