Home Depot Complaint - Dismal customer service
BRONX, NEW YORK -- On 1/18/07 I went to the paint area to purchase paint. There were two sales assistants working the area. The one assisting me was mute and unable to communicate beyond a few grunts and had difficulty understanding all of my request. When I asked the other assistant Humberto for help he responded that he was "busy cleaning up and could not assist", I then asked could he not simply answer my question wherein he reponded, while "cleaning" in the exact same area that I was in, that "he could not be in two places at once". I then asked to speak with a manager and was told that I needed to go to Customer Service. At Customer Service Assistant Manager "Wendy" was paged. After waiting several minutes a person who looked like she might be employed by Home Depot passed by me. After several more minutes this person passed by me again and went to the Customer Service desk and spoke with the person who paged her. She then approached me, and without identifying herself, asked if I needed help. I responded by asking her had she not noticed me standing there when she first passed by. She stated that she had but she wanted to address the person who "said what they said to me before they left and did I still need help?" I told her yes that was why I was at Customer Service and that I would have expected her to acknowledge my presence before speaking to the attendent. She told me that she was now ready to help me. As we turned to walk toward the paint center she abruptly stopped and said "Wait I forgot something" and walked away to assist another customer waiting in Customer Service. At this point I went back to the initial person in Customer Service and stated that I wanted to see a Manager and not an Assistant Manager and was told that Wendy was the only Manager on duty. After another five minutes Wendy came back all smiles and said "I am ready to help you now". This is my third time at this particular Home Depot and each time the customer service has been dismal.
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