Home Depot Complaint - Rebate Program - Tuff Shed Purchase
CINCINNATI, OHIO -- I want to express my dissatisfaction with the Home Depot Rebate Program. I purchased a Tuff Shed from them on September 8, 2006. I mailed my 10% rebate in by Monday, September 11, 2006. When I called to check on my rebate on Wednesday, November 21, I was told that the rebate was not received into their system until Friday, November 2nd, almost 8 weeks after I mailed it in. I was told it would take about 8 weeks more to process. I called again on Friday, December 28th, which is exactly 8 weeks later. I was told that the 8 weeks didn't include weekends when calculating when they would send me the rebate, and since I wasn't satisfied with how it was being handled, they were more than willing to just start the entire processing over again, which would start the entire 8 week count all over again. I was told if I was not satisfied, I could call the Home Depot that I purchased the shed from and voice my complaint. I did just that. The manager told me that they really don't have much control over the rebate center, but he would place a call and see what he could do. He called me back and informed me that he talked with a supervisor in the Rebate Center and they expedited my rebate and that I should have it within 2 weeks. Well, it's been 3 weeks since I talked with Home Depot, and, yes, you got it, I still have not received my rebate. This is in the amount of $370.00 so it is a significant amount I have been waiting on. Frustrated, absolutely!!
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