Delta Airlines Complaint - Delta treats skymiles members like garbage
We used our skymiles on 1/4/07 to fly from NY to SF without incident. The problems came the next night when we were supposed to fly from SF to Honolulu. Although the weather was fine in SF and Hawaii, Delta postponed the flight first two hours, and then five hours. We heard two stories: the plane was going from Orlando to Atlanta, then Atlanta to SF then to Honolulu. (1) There was bad weather in ATlanta. But when we checked our laptop there were flights going out of Atlanta.
(2) They were short a plane and pulled our flight.
Since we had no place to stay that night, we spend it in SF airport. Although we were supposed to be spending our first night in Hawaii, instead we spent part of it in the airport in Sf and part of it flying. We had to cancel our hotel reservation for the night. In addition, Delta told us they could have flown us out earlier with a partner airline, but because the skymiles had no money value, they couldn't do that. Because a lot of passengers were irate about the canceled flight, they offered an upgrade at $200 a ticket. When we asked about it, they said that their skymiles tickets didn't even have money value to them (Delta) so we couldn't upgrade. When we got to Hawaii at 3:30am, the airport wasn't even open yet. Because we were supposed to be leaving Oahu to go to the Big Island, we had to change our inter island flight. Delta was supposed to transfer our luggage to Hawaiian Airlines. They didn't, so when we got to Hawaii we had no luggage and no clothes. When we called Delta they said they don't transfer luggage in the middle of the night. They also said it was Hawaiian Airlines' responsiblity to get the luggage. Hawaiian Airlines said it was Delta's responsiblity to transfer the luggage (as they said they would when they took it) IT took another day and endless phone calls to get our luggage, wasting yet a second day of our vacation. It is impossible to get Delta on the phone, plan at least 20-30 minutes of busy signals, waiting and hope they don't hang up/disconnect you. Because of the problems we had with them, we did not use or skymiles tickets to fly home. DON'T FLY DELTA AIRLINES.