Comcast Corporation Complaint - Comcast Netgear Router CG814WG
SEATTLE, WASHINGTON -- Purchased (billed and paid in full) Comcast Netgear CG814WG Home Networking Router for use with Comcast Home Networking Service.
I downgraded my service to standard Comcast 5Meg internet service and wireless will now not work on Comcast Netgear CG814WG. Comcast said its a Netgear issue... called them and Netgear said its a Comcast issue. Netgear will not offer support because they said the firmware is proprietary to Comcast and this makes sense.
Comcast has no firmware updates and their tier one agents are instructed to say its a Netgear issue.
This is crazy considering i can go to best buy and purchase a cable modem gateway for half that price and without any limitations. Comcast wasted hours of my time by giving me useless tech support white papers that were related to Comcast home networking subscribers, which was no good for me (my issue) because I'm a regular Comcast internet customer and not a chn customer anymore.
Their inability to provide a work-around for this issue, or a firmware update\rollback is unreasonable by any technical measure. Considering (reiterate) you can buy your own at a store without any limitations.
What a lousy product. Never buy this product from Comcast because you will never be able to use it for anything else, other than for Comcast service which has many limitations for the price.
like only connecting so many nodes at one time at home. (this is silly if you know anything about networking)(you only get so much bandwidth anyways)
Just make sure you buy your own cable modem gateway and never one from them if you sign up for service to avoid these headaches.
The main issue is there reps are not telling the truth (they lied)by saying its not their issue... well... it is.. because i bought it from them, and its their firmware on the the device too.
So I'm letting Netgear off the hook. Netgear WILL NOT PROVIDE any support for these devices and it says to right on their web site.
Wake up Comcast! Wake up!
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