ALLTEL Complaint - BEWARE my circle rip off!
PIERRE, SOUTH DAKOTA -- We signed up as a family for five phones from Alltel Wireless, we have been a customer of theirs since they took over Cellular One (we were formally a cellular one customer). The plan that we chose included a advertised "My Circle" in which you could go online and enter 10 numbers which you call frequently that would then not be charged minutes or money to call. We set up our "My Circle" with the ten numbers we call most frequently. This month we received a notice on our phone that our usage was extremely high, after calling Alltel we were told that we were $200 over our monthly usage and that our bill would be $357 this month. We were concerned so we checked with customer service both at the local store and on the phone. When we looked on the internet to see our "my circle", the number that had been called to make our minutes go over was no longer listed on the web page. I asked customer service representative "Amanda" about this and she said "Alltel has nothing to do with My Circle, that is for the customer to keep track of on their own". I then asked Amanda how I would know that they hadn't gone in and deleted our numbers or that there wasn't a computer glitch that had erased our number, Amanda told us that we would need to double check the list often to make sure that our numbers were still there. We were not told this was the case when signing up for service through their "my circle" promotion. I did cancel service with Alltel Wireless and Amanda did tell me that there would be a $200 per phone charge as well as the charges for our overage this month, which will be $1357.00. In my opinion Alltel broke their part of the contract by not adhering to the "my circle" promotion.