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ShopNBC Complaint - Shop NBC Customer Service

Review by blondie7664 on 2007-02-22
Although ShopNBC may tout themselves as being such an "upscale" tv shopping service, their customer service has a lot to be desired. I have sat on hold for a total of over 6 hours to speak to a customer service rep - to o avail!!!! When I called their sales line, they basically told me that they were a a different call center - and do nothing to help me - except to take another order - of course!!

I have been trying to return and have replaced a $1200 bracelet - that broke within 2 days of receiving it. Shop NBC has made this process very difficult - as they do not answer their "24 by 7" customer service line. I am ready to contact my State Attorney Generals's office about this sham.
Comments:1 Replies - Latest reply on 2007-01-22
Posted by Anonymous on 2007-01-22:
blondie, stop shopping on the TV with Shop NBC or any other place like this and you will be a lot better off.

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