Alamo Complaint -
I recently rented a car in Hawaii via priceline. The car had a hole (looked like a bullet) in the side-front, and had a huge cigarette burn in the seat. Moreover, it was very dirty. Most of all however, the lock on the drivers side would not work-- (we found this out during our rental); unfortunately on a mustang convertible this was the only lock as there is no passenger side lock. It took considerable time to open the lock, and we were not able to lock the door the rest of our trip.
When we turned the car in the manager said that he would send us a coupon good for 2 free days at any alamo location for a similar car. It has been over a month and a half and we have received nothing.
I also recently sent a note with this information to your customer service organization and received no response.
To help keep me as a potential future customer, I would like the following:
A) I would like the 2 free day coupon promised to me, and
B) I would like a letter of apology.
Not only did I have a horrible experience in renting the car, I now have had a less than superb experience in dealing with this situation.
At the very least I would like a response from your company regarding this incident. Thank you for your time.