HSN Complaint - Deceit and Complete Dishonesty
FLORIDA -- After years of doing business with HSN.com (or Home Shopping Network) I've closed my account with utmost disgust. They run on a "customer review" system akin to Amazon, supposedly to build your trust to purchase products. It's a complete farce. I wrote many negative reviews (among positive ones) about substandard items, false advertising, etc., which were erased or not even posted at all. More were erased than not posted! I'd see the few that had somehow squeaked by and were posted..check on them later and they had been deleted. HSN even would relist products that had dozens of bad reviews as a "new item" so it was complaint free and subsequently would generate new sales to the unwitting customer who "trusted them" to have honest reviews warning them if something were amiss.
Besides dealing with that joke of a review system (and I won't even go into all the "fake" reviews obviously by people affiliated with the product...) I've received more than my share of inferior products and damaged goods..and I was charged shipping AND return shipping on most if not all to ensure they make money coming and going. I find them to be dishonest, full of false advertising and deceitful not to mention a joke of a customer service which is there to help the company, not you. (Should be called company service, not customer..) This is over 2 years and thousands of dollars later and it was a long, hard lesson in the scamming ways of shopping networks such as this despicable one.