Air Canada Complaint - Flight Disruption
WINNIPEG -- On Nov.23rd,2006- my husband was scheduled to fly from Edmonton,Alberta to Winnipeg,Manitoba at 8:55 in the morning with Air Canada.I had booked his flight the day before, on the internet, and booked Tango fare, no luggage, no flight changes, and prepaid ( 15.00 charge ) his seat selection as he likes a window seat. The total for this non-stop flight- was 241.33. He arrived at the airport, and it was snowing, not a blizzard, but snowing. He checked in - got his boarding pass, boarded the flight and does what he always does, goes to sleep. He woke up an hour and a half later- still on the ground. They had problems deicing, clearing the runway, deicing again, missed their slot in the take-off cue- finally departing almost two hours late. A little while into the flight the flight attendant starts moving everyone from the front of the flight, back, and when questioned, she informs the passengers that they must make an emergency landing in Saskatoon, as the computer is showing that the DOOR is ajar!!! They get on the ground, amidst mass confusion, and are finally informed that there is no maintenance crew in Saskatoon, they think there is one in Calgary- however- they are not sure how long it will be before they can continue. Westjet, however- has a flight to Winnipeg leaving shortly, and they are invited to purchase a ticket if there is room, and apply to A/C refund servies in Winnipeg- for a refund of their ticket from Saskatoon to Winnipeg. My husband paid 124.00 for that leg of the flight, and arrived home approx. 3 hours later, without further incidence. I called the number, and called the number, and called the number- and never did talk to anyone, so i sent an email. I sent another email. I finally got an answer after the 3rd email- telling me- they would make a decision on my request and let me know in three to four weeks. After six weeks, I sent them another email- and finally got frustrated enough to file a claim with The Canada Transport Agency. The day after I did this, Air Canada sent us a letter, via snail-mail- "pleased to announce" that they were refunding 50.08.Take the 15.90 off for the prepaid seat selection, the 15.00 AIF, the 18.00 NAvCan charge, the 4.67 security fee- and they are still in the hole. They never explained how they came up with this amount, they never explained how they applied it to a credit card # they didnot have. Just here it is, this is what you get. See you again-sucker. My husband already hates flying Air Canada, and only does so when there is absolutely no other choice. No wonder. Now- the CTA is handling this for me, but- what an enormous waste of time and money- to have a whole department dedicated to babysitting an airline.There should be something we can do, somewhere we can turn. If Westjet could get the same flight schedules alotted Air Canada, I would bet- A/C would not be in business. Judging from this complaint forum, and the one on the CTA website- they donot have alot of happy fliers, and it's a damned shame they are allowed to keep treating everyone the way they do.
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