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Sharper Image Complaint - The Sharper Image does not care about their image - HOMEDICS MASSAGIN CUSHION
HOMEDICS MASSAGIN CUSHION - Complaint
DENVER, COLORADO -- TO MAKE A LONG STORY SHORT, I AM GOING TO LIST THE SITUATION AS THEY DEVELOPED
- I PLACED AN ORDER FOR A HOMEDICS MASSAGE CUSHION. IT WAS A CHRISTMAS GIFT.
- THE SYSTEM ACCEPTED MY ORDER AND I RECEIVED AN EMAIL ACKNOWLEDGING THE ORDER
- I RECEIVED AN EMAIL CONFIRMING THE ORDER SHIPPED
- THE RECIPIENT NEVER RECEIVED THE ITEM. BECAUSE OF THE HEAVY SNOWFALLS OF COLORADO DURING THE HOLIDAYS, WE WAITED WELL INTO THE NEW YEAR TO FOLLOW UP ON THE ITEMS AS MANY ITEMS WERE NOT DELIVERED AND WERE IN LOCKERS ACCORDING TO THE LOCAL NEWS MEDIA
- AFTER NEVER RECEIVING THE ITEM, I FOLLOWED UP WITH THE COMPANY AND WAS NEVER ABLE TO DISCUSS THE SITUATION WITH ANY REPRESENTATIVE THAT WANTED TO ASSIST ME.
- THE REPLY WAS SIMPLY THAT THE ORDER WAS NEVER PROCESSED. THE REPRESENTATIVE COULD NOT EXPLAIN, DID NOT EVEN WANT TO EXPLAIN THE CONFIRMATION EMAIL OF THE ORDER.
- I ASKED TO SPEAK TO A MANAGER OR TO SOMEONE THAT COULD ADDRESS THE ISSUE, HOWEVER, THE RESPONSE WAS TO SIMPLY REORDER. THERE WAS NO REMORSE OR CONCERN ABOUT THE DELAY IN THE PRODUCT.
- I DO NOT UNDERSTAND WHY I MUST SPEND MORE TIME HAVING TO REORDER IF THE ORDER HAD ALREADY BEEN ACKNOWLEDGED.
- DO NOT ORDER FROM THE SHARPER IMAGE AS THEY DO NOT CARE ABOUT THEIR IMAGE.
- TO DATE, I HAVE NOT BEEN ABLE TO GET ANY SATISFACORY RESPONSE.
- I CANCELLED THE ORDER AND REORDERED FROM AMAZON.
- I PLACED AN ORDER FOR A HOMEDICS MASSAGE CUSHION. IT WAS A CHRISTMAS GIFT.
- THE SYSTEM ACCEPTED MY ORDER AND I RECEIVED AN EMAIL ACKNOWLEDGING THE ORDER
- I RECEIVED AN EMAIL CONFIRMING THE ORDER SHIPPED
- THE RECIPIENT NEVER RECEIVED THE ITEM. BECAUSE OF THE HEAVY SNOWFALLS OF COLORADO DURING THE HOLIDAYS, WE WAITED WELL INTO THE NEW YEAR TO FOLLOW UP ON THE ITEMS AS MANY ITEMS WERE NOT DELIVERED AND WERE IN LOCKERS ACCORDING TO THE LOCAL NEWS MEDIA
- AFTER NEVER RECEIVING THE ITEM, I FOLLOWED UP WITH THE COMPANY AND WAS NEVER ABLE TO DISCUSS THE SITUATION WITH ANY REPRESENTATIVE THAT WANTED TO ASSIST ME.
- THE REPLY WAS SIMPLY THAT THE ORDER WAS NEVER PROCESSED. THE REPRESENTATIVE COULD NOT EXPLAIN, DID NOT EVEN WANT TO EXPLAIN THE CONFIRMATION EMAIL OF THE ORDER.
- I ASKED TO SPEAK TO A MANAGER OR TO SOMEONE THAT COULD ADDRESS THE ISSUE, HOWEVER, THE RESPONSE WAS TO SIMPLY REORDER. THERE WAS NO REMORSE OR CONCERN ABOUT THE DELAY IN THE PRODUCT.
- I DO NOT UNDERSTAND WHY I MUST SPEND MORE TIME HAVING TO REORDER IF THE ORDER HAD ALREADY BEEN ACKNOWLEDGED.
- DO NOT ORDER FROM THE SHARPER IMAGE AS THEY DO NOT CARE ABOUT THEIR IMAGE.
- TO DATE, I HAVE NOT BEEN ABLE TO GET ANY SATISFACORY RESPONSE.
- I CANCELLED THE ORDER AND REORDERED FROM AMAZON.
Comments:
Posted by heaven17 on 2007-01-23:
Step awaaaay from the Caps Lock!
Posted by Leela on 2007-01-23:
Was your credit card charged for the item?
Posted by PassingBy on 2007-01-23:
In the past few weeks this is the third story from different sources complaining about undelivered items lost because of Colorado snow storms and as it turns out the order was never processed in the first place. Is it possible that so many orders from different vendors are actually being processed by one company?
Posted by Lidman on 2007-01-23:
Sharper Image doesn't care because they think if you really want to pay that much to them for anything then you don't care either. Sorry if that sounds mean but it is true.
Posted by Shakra on 2007-01-24:
LOL heaven 17. Hey, Doran, I'm far-sighted...had to go across the room just to read this post.
Posted by Bababooey on 2007-01-24:
The Sharper Image has become The Duller Image!
Posted by Shiralee on 2007-01-26:
It seemed that in the month of December of 2006 everyone on earth had taken leave of their senses. Please think back and remember how things were and how people behaved. I had many similar incidents all month long and part of the way into January. Entire days were wasted with emails and phone calls which took me to foreign countries where no one could understand what the next person was saying. Next December I shall truly hibernate in order to avoid this! Hope to remember!
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