Z Gallerie Complaint - Z Gallerie Horrible Service
SHERMAN OAKS, CALIFORNIA -- Zgallerie/Sherman Oaks, California
Back in August 2006, I ordered a couch from ZGallerie (at the Sherman Oaks store in CA, if that matters). They told me it would take 8 weeks maximum for delivery because it was a special order. It is now January 2007 and I still have not received the couch. They have not contacted me ONCE! I've had to call and find out where my couch is each time. They blame the manufacturer and keep pushing me off. They offered to ship my other merchandise which included a side chair with no shipping charges. After missing two hours of work, the chair was delivered damaged and had to be sent back. The response, "sorry for you inconvenience." That's it. They are absolutely horrible.
They also lied to me about giving me $250 credit toward the side chair due to my late arriving couch.
Additionally, they were aware of the problems with the manufacturer back in May ’06 but neglected to take action therefore causing over 200 orders to be back-ordered. (the customer svc rep let this slip while I was asking her why this was taking so long.) That is probably why she lied about giving me $250 toward the side chair --- to shut me up.