Protection One Complaint - Alarm Monitoring-Protection One Deceptive!!!!!!
BEWARE OF THIS COMPANY
PO Box 492392
Wichita, KS 67201
In 2002 I entered into a contract at XXX Street SE Palm Bay Florida for monitoring service. I was told by the salesman in front of witnesses in that my contract was transferable if I moved and at the completion of the timeframe there was no further obligation. I was paying upfront for the equipment and I would pay so much a month for monitoring. I moved in 2004 to YYYY Street in Palm Bay Florida and transferred the service, no problem, I again paid for new equipment, I got a move credit, the salesperson told me that I was on the original contract and that the timeframe expired, however he had me sign a new contract "because this is how we transfer". I relocated to ZZZZZ Street Fort Wayne, Indiana in 2005, the services were again transferred, I got a move credit, paid for new equipment and again I was told that I was "out of contract" but I had to execute paperwork "because this is how we transfer". In August 2006 I called and cancelled the service because we were again moving, I was told over the phone, "Not a problem" and call us when you get a new house and we will give you a move credit towards your new service". I was sent a letter in October telling me that I had to write in to cancel, a phone call was not sufficient. I continued to be billed thruout this timeframe. I wrote a letter in October to the company again cancelling the service and explaining the situation. I received a letter back advising that I may be billed thru the end of the agreement (although my original agreement had long since been met) and/or be required to pay an early cancellation fee. My bill was over $750.00. I wrote Richard Ginsburg, President and CEO at Corporate Headquaters complaining and explaining that all of the employees told me the same things and that this was deceptive business practice. I received a call from some person named Nancy Roe, she was rude, advised that I had to pay, that I had signed a contract, that I couldn't pay it over time and that I would be billed the full amount of the contract, which I was.
This company is totally deceptive, they are charging for a service that they are not delivering, their own representatives all advised that I was "out of contract" after Alameda yet the company has escalated the billing and is chasing me to pay for something that they are not providing. How can all the employees of the company from Florida to Indiana to Corporate HQ all tell me the same wrong information, unless this is how they train their employees?