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Loughead Nissan Swarthmore, PA Informative - Avoid Loughead Nissan in Swarthmore, PA

Review by xr3 on 2007-01-24
SWARTHMORE, PENNSYLVANIA -- Yet another bad dealer experience that I need to vent about.

So I'm in the market for an 07 Xterra S 4x4 with Utility package. Last Thursday, I sent about 15 emails out to local dealers in PA & received a few quotes back via email, which range about $1500 (give or take) under invoice with the current incentives offered by Nissan. I got a call from Loughead Nissan in Swarthmore, PA who gave me the usual speech about being the #1 volume dealer & that he can beat any pricing. I asked him to provide his quote over the phone but he said he couldn't & told me to come in. I gave him a number instead (slightly lower than the lowest email quote I received from other dealers) & he said he'll talk to his sales manager. About an hour later, I received a callback saying it was a deal so I scheduled an appointment for Saturday. The dealer called back again later in the afternoon asking whether I had a trade in & I said yes & gave him the necessary info of my vehicle. Keep in mind that he had already agreed to the first deal without any mention of trade-in

Fast forward to Saturday at the dealership, the Xterra they had waiting for me actually had additional packages on it but was never mentioned over the phone (i.e. Protection package, cargo divider, retractable cargo cover, trailer hitch). Please note that I had specifically only asked for the Utility package & nothing else in my initial email. While waiting for them to assess my trade in value, the salesperson that I dealt with over the phone told me that it was a smart move to shop around by sending quotes out to all the local dealers. After about 20 min of sitting around with only one other customer there, the sales manager shows up & provides a quote for that vehicle that was higher than all the email quotes I had received & low-ball my trade in, so basically the price that they quoted over the phone still remained the same, they just factored the trade-in into the newly raised price. He further insulted me by saying, I don't need to sell you this car. So at this point, I just shook his hand & left. It was a waste of time & partially my fault for not confirming this in writing prior to showing up but I just bought a Honda Pilot 8 months ago & went through the same process & the dealer honored the price when I walked in. There was no written agreement faxed, it was strictly verbal. For this Nissan deal, I would assume that they would be smarter than to pull the bait & switch technique since they knew that I had been shopping on the internet but oh well.

So moral of the story is that if you're in the market for a Nissan vehicle, do yourself a favor & stay away from unprofessional, unethical, ignorant dealerships such as Loughead Nissan in Swarthmore, PA. Thanks for listening.
Comments:5 Replies - Latest reply on 2007-05-01
Posted by Anonymous on 2007-01-24:
Very good post, well written well explained. Thanks for the heads up
Posted by adzidek on 2007-01-24:
Good job leaving the dealership and going elsewhere. I probably wouldn't have shaken his hand, but that's just me.
Posted by Anonymous on 2007-01-24:
Gotta disagree here JayD. You can get consumers into your showroom without "low balling" them. People will do business with people they like and starting out a relationship with a lie never works.
Posted by blindingsun on 2007-05-01:
HI, i had a similar experience with Conicelli Nissan
in Conshohocken Pa. They advertised one package and sold me another, and refused to take the truck back once i signed off on the papers. I will never purchase another vehicle from this dealership. To top it off, when i called in the General maanager and his boss were beyond nasty when i asked to return the truck and exchange it for another. Stay away from this dealership at all costs!!!!
Posted by blindingsun on 2007-05-01:
http://www.conicellinissan.jamtb.com/meet_our_staff.htm

a nifty link to a photo of mike hammond, who beat my wife up verbally over the phone for simply asking what the return policy is. gosh i wonder if being married into the conicelli family allows one to get away with such rudeness?

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