Planet Honda Informative - Lied about damage to vehicle
GOLDEN, COLORADO -- I found a good price on the web on a Honda Civic Hybrid. They gave me that price when I brought the ad in. I noticed the bumper of the vehicle seemed off (gap in panels, paint color). The service manager, internet manager and sales rep all denied anything was wrong with the car. Stupidly, I believed them and purchased the vehicle. Before pickup, I reviewed the pictures online and found a picture of the car with a damage in bumper in their ad. They had obviously fixed it and didn't tell me about it. When I confronted the salesperson, he said "they replaced the bumper" then he realized he shouldn't say anything so he "didn't know". When I showed him the picture of the damaged car, he looked very uncomfortable and offered no apology. I canceled the sale because they lied to me. I'm glad I caught it in time! Be very careful of these slick guys!!