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Brakeworld Complaint - No refund after order cancelled and parts not sent

Review by Joehebertiii on 2007-01-24
I ordered brake parts on June 16th. I cancelled the order that same day because my mechanic would not use customer supplied parts. The parts were not shipped. I have been trying to get a refund which they promised but have yet received it. They say they can't credit my Visa. They willsend a check which they have not done. Every time I call I'm put into voice mail and no calls are returned.
Comments:4 Replies - Latest reply on 2007-01-24
Posted by tnchuck100 on 2007-01-24:
They are jerking you around. They can credit your Visa just as easily as they charged it. When they told you they would send you a check it was only a stall tactic to get you past the usual 60 day time frame the credit card requires for a dispute. Your problem may be that you have waited too long.
Posted by Anonymous on 2007-01-24:
Agreed with tnchuck100.7 I would go to Brakeworld so they would not have to mail the check.
Posted by bill on 2007-01-24:
There is no reason why they can't credit your CC. I also don't understand why your mechanic wont use parts supplied by you. Thats fishy also.
Posted by adzidek on 2007-01-24:
Call VISA, and dispute the charge. End of story. As for the mechanic: some feel uncomfortable putting their good name on the line with parts that they are not familiar with.

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