Integrated Alarm Services Group (IASI, IASG) Complaint - IASG failed to honor agreement then turned me over to a collection agency
ALBANY, NEW YORK -- I purchased an alarm system and service contract from ProAlert. One of the primary reasons I bought from them was that their standard policy included relocating the alarm system free of charge if I moved, and I expected to be moving soon. However, Integrated Alarm Services (AKA Integrated Alarm Security Group, IASI, IASG), bought out the service contract from ProALert before I moved.
When I moved and contacted Integrated Alarm to relocate the alarm system to my new house, they refused to move it unless I paid a $250 fee. I explained that the ProAlert sales agent clearly promised that the alarm system would be moved free of charge, but Integrated Alarm adamantly refused to move it as agreed because the original relocation policy was not explicitly stated in the particular written documentation that they received when they bought out the contract.
Since Integrated Alarm refused to honor the original agreement, I requested that my service be terminated immediately. Against my direct order, Integrated Alarm continued to post monthly service charges on my credit card, so I subsequently disputed them and had the unauthorized charges removed.
In all of my correspondence with Integrated Alarm representatives, I repeatedly offered to fulfill my obligations of the agreement if they would simply honor theirs, but Integrated Alarm continued to demand that I was the only one that had hold up my end of the agreement.
Eventually Integrated Alarm turned the account over to a collection agency (Anderson, Crenshaw & Associates). They claimed that I defaulted on $515.74 for the remaining term of the service contract, despite the fact that Integrated Alarm was the party that actually violated the initial agreement.
Even though I have a written statement from the original ProAlert sales person stating that it definitely was their company's policy to relocate the alarm system for free, Integrated Alarm insisted that they did not have to move the system as agreed and they amazingly pursued the account through a collection agency.
Buyer beware -- if your alarm service contract has been bought out by an unscrupulous company, please be prepared that they will likely not honor any agreements that are not explicitly stated in the 1-page condensed sales contract.