Home Depot Complaint - Pathetic customer service
WATERFORD, CONNECTICUT -- 11/25/06 Tried to purchase a washer and dryer with the credit account no interest for 1 year. Sales person was so incompetent he could not figure out how to order what we wanted or process the credit application. When the application was processed they spelled our name wrong and it was denied. Ended up ordering something we really did not want.
12/11/06Called to change order for what we wanted. Another person who was not fully informed but able to change order to what we wanted
12/19/06 Order arrives - not what we asked for! They explained they had to change the order to make the washer and dryer match! Never bothered to tell us. Delivery people do not know how to hook up or read the manual to do so!
Maching does not work properly. Called for service.
12/26/06 Talk with "service" and they will not service our area.
12/26/06 Home depot calls to say due to trouble LG has agreed to give us a year extension of warrenty. What is good is warrenty if you cannot get service?
12/30/06 Still no service Home depot refuses to take back the machine. Agree to replace dedspite the fact I cannot get service in my area if it ever breaks.
1/5/07 Phone contact with KG they say serbvice might be avilable but if needed it will take them 5 days to find it!
1/9/07 Machine # 2 delivered unannounced and is brooken when brought into house. Again home depot refuses to give us our money back and schedules a delivery for maching #3 1-16-07
1/16/07 Machine # 3 delivered and is also brooken when brought into the house. 2 hours on the phone with LG and home depot and no resolution.
1/16/07 Talk with home depot and demand they take both machine and dryer and give us our money. FINALLY, they agree.
1/19/06 Phone contact with home depot about refund. Told will be processed 1/19 or 1/22.
1/24/07 Still no refund!
1/24/07 Receive message they cannot process the credit without more information because it has been too long! DUH!
1/25/07 Still no refund! Despite the fact they have had the returned product 8 days!