Charter Communications Complaint - HD TV Service
WORCESTER, MASSACHUSETTS -- First, I will mention an experience I had with these clowns about a year ago;
I wanted to get DVR service. No problem they said. Since I am perfectly capable of hooking up a cable box, I told them I'd pick it up at my local office rather than pay for a technician. No problem. They supposedly put one on reserve, and I could come get it anytime. I went to the local branch and waited in line for 45 minutes. The line was filled with the dregs of society, and I was afraid of walking away with TB. Needless to say, once I got to the counter, the DVR box I had on "reserve" was gone and they had no replacement. Not happy. So I explained to them that I now expected them to come to my house with a DVR box, for free, with some percentage of my bill reduced for a while. They did all of this, and in a week or so, my DVR was set up, and everything was fine.
Fast forward to this week. I bought a new HD TV. If I upgraded my cable service to HD through Best Buy, I got $100 off of my TV. Great. Charter is supposed to call within 48 hrs to set up an appointment to set me up. No call. When I call to get the lowdown, I'm told not only do they not have any HD DVR cable boxes in stock, but there is a shortage in my area and they DON"T KNOW WHEN it will be available. To make matters worse, the CS rep I was speaking with laughed when I told her I thought the situation was ridiculous. SO, not only can I not upgrade my service, they can't even tell me when I CAN upgrade my service. Now, I didn't go to Harvard business school, but I do know that if I ever own a business, if people WANT to spend money, I will find a way to help them in that endeavor. Call me crazy. To tell customers that WANT to stay with your service that they cannot have it, is a good way to get them checking out the Direct TV website.
Good business plan Charter. Maybe thats why your stock is just under $3.50 a share and dropping like a stone.
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