Ingle's Complaint - Ingle's needs re-think their hiring policy
HENDERSONVILLE, NORTH CAROLINA -- Recently I stopped off at an Ingle's grocery nearest my work one night during my lunch break, and I decided to go through the self-checkout, thinking I might save some time. Wrong! I scanned my things out, and paid using my debit card, but I chose to get cash back so I could have a dollar for the Coke machine at work. Apparently it was out of change, and the machine informed me that I needed to pick it up at the "cashier's station". They usually have a cashier at the podium to assist you if there is a problem with the scanner, they need to see your I.D. and etc., but this time, the cashier was nowhere to be found. The only 2 people at the podium were a teen-aged boy and an overweight cop. I stood there for a few minutes, and finally the teen-aged cashier came back, without so much as a glance in my direction, and immediately began conversing with the boy and the cop, resuming a previous conversation, I assume. Not wanting to interrupt, I waited politely for a minute, then she finally turned my way. Raising one eyebrow, she said "yeah"? I said "I needed to get my change here". She opened the drawer, got my change out, and without even looking at me, thrust her hand out in my direction and continued talking to her 2 companions, and said to them "I just HATE giving out change". I finally got pissed and told her "Look, honey, handing out change is probably your sole job function, and complaining about it in front of someone who can easily get you fired might not be such a hot idea" She didn't respond, but did glare at me before going back to her conversation. I left, as I was very nearly late back to work, but I went in the next afternoon and complained to the manager on duty, describing the exchange to her verbatim. She did apologise, stating that the problem would be taken care of, but as far as I know, nothing has been done, as the girl is sill employed there. I do not understand why those in the retail business see fit to hire truculent, insolent teen-agers. If they care about their customers, then why subject them to such rudeness? I wish I had gotten the manager's name so I could make a formal complaint to the corporate office, but I was so angry I did not remember. But I will certainly not be patronising that Ingle's again!