NEW FREEDOM, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I had service with Dish Network till December 15th when I ended my contract with them before the ending date because I moved and the dish was not allowed on that property. I paid all the associated fee with ending the service early and I was waiting on a paid postage box to arrive at my new address. I never receive the box and I received a call saying that I never returned the box with the equipment. So, I called and they were to send a new one to my new address because they sent it to my old address. Again, in 7-10 business days I was suppost to wait. I loged on to my checking account on January 22nd and noticed that they withdrew from my account a sum of 400 USD. I called to ask what the charge was for and they said because they did not receive my equipment yet. I was also charged an additional 24 USD for taxes associated with the 400 USD. I told them what was taking place and I was unhappy that they did not notify me before withdrawing the money. They told me that there was nothing to be done and they needed the equipment back before the charges would be refunded and they are not responsible for damages to the equipment during the shipping to them. I asked to have the paid postage sent to me through email and the first operator failed to send it to me, I called again and the second could send it to me sucessfully but only after having her repeat the email address multiple times back to me and waiting with her for it to arrive in my inbox. I sent out the equipment on January 25th and it should be to them shortly.
As a resolution, I would like the following:
I would like to know if it is legal for them to take money from my account when they shouldn't have any information on record about my account. I did have auto-bill pay but I canceled that before I disconnected. Please let me know if I have any kind of legal rights here, or am I stuck.
Please contact me if you need more details regarding this incident.