JustMyShopping.com Complaint - Refund owed on canceled order
NEW YORK, MARYLAND -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On 1/6/07, I placed an order at Just My Shopping (justmyshopping.com)
for 1 Retro Chrome Black Bar Table and a Pair Of Chrome Plated Bar Chairs, shipping was free. On 1/8/07, I realized that I had made a mistake and could not use the items and called the company. I could not reach anyone to speak to or an answering service, so I emailed the company that I wanted to cancel the order. On 1/9/07, I called the company again and explained that I could not use the items and cancel the order. I spoke with Elligant Casa and was told the item had not shipped yet and I could cancel. He also said there would be a 34. restocking fee and they would have to charge me shipping for the item for the trouble of canceling the order. I told him I did not agree with paying shipping for an item that was still at their facility and shipping was free to order the item. He told me it was a lot of trouble to retrieve the items. Isn't that what the restocking fee is for. I had no choice but to still cancel the order, because I could not use it. He said I would receive the refund in a couple days. A refund was issued 1/19, 10 days later for only $119.82, not 229.98 that I had paid or even 229.98 minus 34. for restocking. Almost 100. was kept by this company for their fraudulent excuse of shipping charge and I am disputing that I should not be charged a shipping fee for this order that never shipped from their company. I want my complete total refunded for 229.98. This company is scamming me by these extra charges and they have the merchandise. I have emailed the company two more times but received no reply. Please help me.
c/o Just My Shopping Inc.
2168 3rd. Ave.
New York, NY 10035
Phone #: 1-800-996-6324
Fax #: 1-212-996-9083
As a resolution, I would like the following:
I want my complete total refunded for 229.98. They only refunded part of it and still owe me 110.16.
Please contact me if you need more details regarding this incident.