Furniture Central Complaint - Refund requested and the send me another product instead
LA VERNE, MARYLAND -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
NASSAU White Louvered Spacesaver
SE-BE7181 1 $139.99 $28.00 $111.99
THIS ITEM WAS ORDERED AND SHIPPED FROM A THIRD PARTY, ARRIVING DAMAGED. I PAID FOR THIS ITEM WITH SOME OTHER ITEMS IN THE ORDER THAT ARRIVED UNDAMAGED. THIS ITEM HOWEVER WAS REPORTED DAMAGED TO THE SHIPPING CO. AND THE COMPANY I ORDERED FROM, FURNITURE CENTRAL, AS WERE THE INSTRUCTIONS ON THE WEBSITE. THEY NEVER RESPONDED. I REPEATEDLY EMAIL THE COMPANY AND SAID DON'T SEND ANOTHER PRODUCT, REFUND MY MONEY. THE SHIPPING CO. SAID THEY NEEDED TO PICK UP ITEM FOR DAMAGE INSPECTION. I EMAILED THIS INFORMATION TO FURNITURE CENTRAL. NO RESPONSE. THIS ITEM WAS ORDERED 1/2 AND THIS WENT ON UP TO 1/22 AND I THEN RECEIVED EMAIL THAT REPLACEMENT WAS SHIPPED. I DID NOT WANT REPLACEMENT, ONLY REFUND. I CALLED THE COMPANY AND WAS TOLD I DID NOT DO THE RETURN PROCESS CORRECTLY AND HAD SENT THE ITEM BACK TO THEIR SUPPLIER AND THEY SHIPPED OUT THE REPLACEMENT. I WAS TOLD IT WAS OUT OF FURNTURE CENTRAL'S HANDS. THE REPLACEMENT ARRIVED AND IT WAS IN POOR CONDITION ALSO. AGAIN, I EMAILED THE COMPANY AND RECEIVE NO ANSWERS. I AM VERY TIRED OF THIS RUNAROUND. PLEASE I WANT MY COMPLETE REFUND.111.99 + 10. SHIPPING AND NO EXTRA CHARGES. They don’t answer any of my emails now and I just get an argument over the phone.
1693 Yeager St.
La Verne, Ca 91750
and their third party supplier is:
Dallas, Texas 75234
As a resolution, I would like the following:
I want someone to contact me and tell me where to ship this item and get my refund. The last time I repeated made myself clear I was returning the item for a refund and they send me another product. I want a RMA number that guarantees my refund to be received and my refund credited immediately, 111.99 + 10. shipping. Ideally, I would like the company to issue a call tag to pick up item from my resident and pay for the return shipping also. I have been given a runaround for claiming damage and it was documented with UPS as damaged inspected.
Please contact me if you need more details regarding this incident.