Discount Stores Informative - Customer Service
I have read alot of reviews lately, and I understand that when things don't go the way we want them to, or think they should, we want to blame some one. If we buy a product from a store and that product does not meet our expectations then we blame the store. We blame them for selling an inferiour product. Well, depending upon the product we can do that. But, if that product is not made by the store, why blame the store?? The manufacturers name is on the product, BLAME the manufacturer, because, really, he is the only person that can correct it. A stores customer service center is where you would go if you had an ISSUE with the STORE. And, the way you are treated depends wholly on the way YOU ACT/TALK. If you have an issue with a product that you bought YOU MUST HAVE THE RECEIPT!!!! You come to my store, you have an item that is obviously new, and obviuosly broken, and you want your money back. This is a $400.00 item. You have no receipt. How do I know you bought it in my store?? Why should I pay for something from some one elses' store, even if it is the same brand that I sell?? You show me a receipt for that item, purchased in my store, and able to be returnable, I will gladly refund or money, or replace the item. Some stores have well marked notices about returnable items, and some are even stated on the receipts. If you are buying an expensive item (Computer, TV, Furniture, etc.) IT IS THE CUSTOMERS RESPONSIBLITY TO ENQUIRE ABOUT A RETURN POLICY. Most, but not all clerks will mention it, but if it is a new clerk, they may not know about it.
There are people that actually MAKE A DARN GOOD LIVING returning "stolen" items to stores. They find a store that is lax in their return policy, or a clerk that is "EASY". They go into the store, pick an item off the shelf, (Usually boxed,) put it in a cart, walk around the store for awhile (usually to find the "Easy" clerk) "turn the item in, get the refund slip, then split the money with the clerk. Elaborate??? Yes. Illegal? Deffinetly!!! Costly?
You Bet!! And you don't know why stores like Kmart, Wal-Mart, ALCO, Family Dollar, etc. are really no longer "discount" stores??? I have a SUPER Wal-Mart in my area. I buy my groceries from Safeway. Why? Because it is cheaper!! Why? Because the system they have, and the way they have the store set up, it is practically impossible to shoplift from this store. Not only that, the store manager personally handles all and any complaint/return. Example: I purchased $80.00 worth of groceries one day. Drove home (10 miles). Started checking off my list and found a $3.00 over-charge. It was late, and I didn't want to go back into town. The next time I went into town I took the receipt. I showed the manager (Not the Clerk) the receipt. I explained that the COMPUTER made the mistake, because when the clerk "swiped" the bar code the computer read it twice. He looked at the receipt, saw the "double charge" then counted the items on the receipt. Saw that the number of items priced was one less than the total cost, therefore he refunded my $3.00. He never questioned the fact that I had been home for 2 days, because I never gave him reason to. If I had of "stormed into the store" ranting & raving "You guys cheated me!!!" he would have looked at the date, saw it was 2 days previous, and accused me of trying to cheat the store. ATTITUDE is everything when you are trying to correct a wrong.