American Airlines Complaint - If You See Me Booking a Flight With AA, Slap Me Silly
LAS VEGAS, NEVADA -- You think I would have learned my lesson in 2001, but NOOOOOOOOO! In 2001, I booked a flight for 3 people from Cleveland, OH to Las Vegas, NV. On the leg from Cleveland to Las Vegas, my seat was broken, I called the stewardess over and told her. In a loud obnoxious voice she says "What do you want me to do about it?". Everyone looked and gasped at the reply. I had told her just to make note so that it could be fixed.
On our return trip, we missed baggage check in by 3 minutes due to a late shuttle bus at the car rental place. The plane was still at the gate but we were told we had to go "Stand-By". After watching our flight leave, it was 3 hours and finally got on another flight after taking so much verbal abuse from the attendents at the gate. We sat on the plane in 118 degree weather, at the gate, no air conditioning, for 1.5 hours. Apparently the plane had mechanical problems. Finally, they cancelled that flight which meant more people to go stand-by. We had already been there for 5 hours. 5 hours of abuse and punishment. We ended up using Continental Airlines to get back home.
Five years later, 12/15/06...I fly my grand daughter and her friend out of Pittsburgh, PA to Las Vegas. I use American Airlines for her because the flight schedule co-insided with our flight via Continental out of Cleveland, and the return flights were also to jive for departure.
While checking in at Pittsburgh my grand daughter told the desk attendant that the other person was not coming. American Airlines failed to cancel the other person. The flight to Las Vegas went OK for my grand daughter. It was the trip from Las Vegas to Pittsburg which was the nightmare.
We made the check in fine. As our approach to the AA gate, the nasty person yells to my grand daughter, "__ __ you are holding up the flight, get on the plane." We were NOT late. It so happens that the flight sat on the tarmack for 1 hour because of mechanical problems before taking off for the Chicago leg of the trip to Pittsburg. We get back to Cleveland, on time via Continental at 6 pm E.S.T. 10:00 that night, my grand daughter calls, she is still at O'Hare waiting for her plane. I ask her to check if she is at the correct gate, she checks and says yes. Check the monitors again, I say. She does, she is. She asked an attendant what the problem is, and is told "They have to find a flight crew." and that was the reason for the delay. Alone, hungry, no money, not knowing what was going on, I call from Cleveland to American Airlines. I am told by someone at American Airlines that there is no way to call Chicago O'Hare American Airlines. So, I tell the lady that that is an unacceptable answser and insist on a phone number. She connects me with the Admirals Club, and someone there is finally pleasant to speak with. She checks the reservation and tells me my grand daughter is at the wrong gate. So, I call my grand daughter, tell her what gate to go to to get on the flight. 2:00 a.m. My grand daughter calls me from Pittsburgh. She had just arrived from her return flight that started at 8:00 the previous morning. Tells me that the woman at the gate told her "your Grandmother should get you a credit card the next time" in a rude, nasty mouth.
I write letters to American Airlines, Mr. Gerard J. Arpey, American Eagle Airlines, Inc.
Peter M. Bowler,President,American Beacon Advisors,William F. Quinn,CEO and Chairman, and Isabella D. Goren ,SVP – Customer Relationship Marketing and Reservations. To this date, 1/27/07 no response from anyone.
1st time shame on you, 2nd time shame on me!