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True.com Complaint - Not-So-Free Trial - 7 Day Free(?) Trial
7 Day Free(?) Trial - Complaint
CHICAGO, ILLINOIS -- I made the mistake of signing up for the 7 Day Free Trial at True.com. I didn't really want or need to join a dating service, but I figured I had nothing to lose. While signing up I thought I took careful notes about what it would take to cancel the subscription, noting even that it is not enough to cancel online. In order not to be charged, one must call them directly. The agreement page indicated that if I did not call to cancel my card would be charged on January 29, so I called early on January 29. The operator explained that it was CLEAR in the agreement that the cancellation had to have been made the day prior. Of course, I don't have a copy of the agreement right in front of me. Obviously, it had not been clear to me. I trust that they do have it in writing but requested they honor the spirit of the agreement. Clearly I was not searching for a loophole. I was not asking to avoid paying for services I'd used. They insisted there was nothing they could do, even the operator's supervisor said as much, but clearly it is not difficult to issue a credit on a credit card. After some hassling the supervisor did offer to extend my now paid-for subscription for an additional two months. I declined. The service itself is not great to begin with - certainly not better than match.com - and I found both people I spoke with incredibly hostile. I am not accusing True.com of breaching any written agreements, but I am accusing them of awful customer service, a mediocre dating service, and manipulative and confusing policies regarding canceling subscriptions. If you choose to join, be careful.
Comments:
Posted by Sparticus on 2007-01-29:
You always need to be leary of any "free-trial" service. There is always a pretty short window of time that you have to cancel before the auto-renew kicks in. And they usually make it difficult to cancel. Thanks for the warning.
Posted by Skye on 2007-01-29:
Once they have your credit card, it's like free reign on their part to keep charging. I would cancel my credit card, and contact the dispute department of your credit card company to get the money back.
Posted by KenPopcorn on 2007-01-29:
If you knew that they were going to charge your card on the 29th, what made you think you could wait until the 29th to cancel?
For someone who doesn't "really want or need to join a dating service" you seem to know your way around them pretty well.
For someone who doesn't "really want or need to join a dating service" you seem to know your way around them pretty well.
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