True.com Complaint - Not-So-Free Trial
CHICAGO, ILLINOIS -- I made the mistake of signing up for the 7 Day Free Trial at True.com. I didn't really want or need to join a dating service, but I figured I had nothing to lose. While signing up I thought I took careful notes about what it would take to cancel the subscription, noting even that it is not enough to cancel online. In order not to be charged, one must call them directly. The agreement page indicated that if I did not call to cancel my card would be charged on January 29, so I called early on January 29. The operator explained that it was CLEAR in the agreement that the cancellation had to have been made the day prior. Of course, I don't have a copy of the agreement right in front of me. Obviously, it had not been clear to me. I trust that they do have it in writing but requested they honor the spirit of the agreement. Clearly I was not searching for a loophole. I was not asking to avoid paying for services I'd used. They insisted there was nothing they could do, even the operator's supervisor said as much, but clearly it is not difficult to issue a credit on a credit card. After some hassling the supervisor did offer to extend my now paid-for subscription for an additional two months. I declined. The service itself is not great to begin with - certainly not better than match.com - and I found both people I spoke with incredibly hostile. I am not accusing True.com of breaching any written agreements, but I am accusing them of awful customer service, a mediocre dating service, and manipulative and confusing policies regarding canceling subscriptions. If you choose to join, be careful.