Lillian Vernon Complaint - Horrible Customer Service

Review by ahixon on 2007-01-29
I placed a order with Lillian Vernon.com on Janurary 3rd, 2007. I received a confirmation e-mail and number on the same day, and the following day I went to their website to check my shipping status, it said that my order would be recieved on Janurary 23rd, 2007 or sooner. I thought this was a rather long time to receive an order but I didn't need the gift until the end of the month so I didn't worry about it. On Janurary 24th, 2007 I had still not received my ored so I called them, and they told me that they had cancelled my order, due to the fact that I paid for it with an American Express gift card. They never bothered to inform me that it had been cancelled. I had already thrown the gift card away because I thought that the order was on it's way. I called American Express and they said that most places that take their credit card also take the gift card, so I had no idea that they didn't, and it does not say that they don't anywhere on their website. I have sent several e-mails to the company, and I have only recieved one reply, that was rude, and I think that they think I am stupid. I will never order from this company again, and I will tell everyone I know how horrible they are, now I have no birthday gift, and have also lost $50.00.
Comments:3 Replies - Latest reply on 2007-10-31
Posted by S on 2007-01-29:
That does suck! I'm guessing if they never charged the AMEX card, you might be able to get it re-issued IF you have the receipt for it. Ask whomever gave it to you... We just went through the same thing with a Target gift card that we lost. It took a while and some phone calls, but we got it replaced eventually... but we had a receipt...
Posted by spiderman2 on 2007-01-29:
That's pretty lame on their part. Why didn't the credit card kick back immediately. I would call them on the phone and try to get some satisfaction from them. Good luck.
Posted by EMS7780 on 2007-10-31:
I agree. Their CS does 'suck' and I vowed I will not shop there again.

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