TJ Maxx Complaint - Security Breach - credit card security breach

Review by vicki2 on 2007-01-29
USA, CONNECTICUT -- If you, like me, are one of the hundreds of thousands of people whose credit/debit card was breached and cancelled because of TJ Maxx's lack of security, then get mad.

Read the condescending letter from their CEO on the TJ Maxx website, and it may just provoke you to do some real complaining. TJ Maxx has passed this serious matter off to banks to handle. Some banks are cancelling and reissuing cards and some are just saying to 'watch your account for activity'. Either way, someone other than TJ MAxx is paying for the situation. Reissuing credit/debit cards is costly for the banks especially when it numbers hundreds or thousands.
We as customers will end up paying for it. TJ Maxx won't. NOT UNLESS, you boycott them.

I've set foot for the last time in any of their stores because I've learned the hard way that a discount store uses discount security measures.

Why shouldn't their stock suffer? Why shouldn't their sales suffer? Buying at TJ Maxx only condones the poor business practices that they adhere to day in and day out. The breach has gone on for months, and consumers are just now finding out, and some of us the hard way. TJ Maxx has offered nothing to effected customers other than their pitiful attempt at a letter on their website. Try phoning them. There are operators who will take your call, but the conversation is scripted and the ears deaf to your problems.

Do you want to do business with a company like that? I don't.
Comments:7 Replies - Latest reply on 2007-01-29
Posted by bill on 2007-01-29:
I read the letter from the CEO. It didn't seem condescending.
Posted by vicki2 on 2007-01-29:
It certainly did to me. Although it was a good example of a public relations firm effort, it basically did nothing for the consumer other than admit there is a problem. After the day I've spent dealing with their 'mistake', I want alot more contrition than what I read. Let them fall on some stakes or something!
Posted by rhondam718732 on 2007-01-29:
I too thought the letter was fine. However, I can only think of one other company that had their credit card accounts breached. TJMAXX screwed up in their security period. I would be pissed too if I had a acard and was running around trying to fix the mess.
Posted by vicki2 on 2007-01-29:
I googled the problem a while ago and there's quite a thread going on the QVC forum regarding the TJMaxx problem. There were so many people there who were dealing with cancelled cards. The bigger the bank, the faster you get a new card but for those of us using smaller local banks it's quite a wait for a new one. Meanwhile, back to the task of changing everything.
Posted by Hugh_Jorgen on 2007-01-29:
You are claiming they use "discount" security measures without having any way of knowing. But since they are traded on the NYSE and they must comply with Sarbanes/Oxley, you can rest assured their security is at least as good as most other retailers. They are victims of a crime here and you are reacting like they set out to hose you personally. You are saying the "passed this...off to banks to handle" - how would you prefer they do it?
Posted by vicki2 on 2007-01-29:
I did my research before I posted about the 'discount' security. Apparently, they were using a smaller, lesser known firm than the two biggies they have hired since they went public with the news of the hacking. They may be complying with Sarbanes/Oxley but that's about like office buildings who comply with EPA rules yet have dirty air. The standards are often too low. I don't think they tried to 'hose' me personally, but they've certainly made hundreds of thousands of people pretty miserable, and I've got a right to complain about it being one of them. Everyone should complain loudly because the next store where you use your credit/debit card, you could be in the same position. Frankly, I hope their stock takes a good dive.
Posted by Anonymous on 2007-01-29:
I do my banking at a small credit union. (But I already have my new card) They told me today, that they are already $30k in the hole on this issue, and more cards are being reported every day. When you multiply this by every bank in North America, it shows the magnitude of this problem. I seriously hope that these banks and credit unions can band together and file suit to recover their losses. Remember, that every dollar of this is money that you will not earn in interest, and that must be recouped by fees. YOU are paying for every dollar of this debacle.

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