USN Ultimate Shopping Network Complaint - USN - Sorry product and worse customer service
NEW BERN, NORTH CAROLINA -- I have been reading some of the reviews for USN and I'm sorry to know that other people have been cheated just as I have. But I am grateful to know that I'm not alone. I ordered a ring from this company on 8/23/06 at a cost of $1900.00 plus shipping. I returned the ring on 9/4/06 and they received it on 9/7/06. I have my confirmation slip from the post office. I waited a reasonable amount of time before I called USN to inquire about my refund and I was given the same stories as everyone else. I have spoken to 8 different people and they all tell me it will be refunded in 5 days/ 7 days/15 days and so on. If the ring had been anything like I saw on the television I would have been very happy with it but it was nothing like what I saw and thought I was ordering. I called a number I found that was at another of their offices and I was told by this man that I should file a dispute with my credit card company, well of course the 60 days are long gone. I told him that it was not my credit cards company's fault that my account had not been credited but his company, he still kept on insisting that I file a dispute. I sent the Mayor of Los Angeles an e-mail with nothing but a form e-mail in return, so he is not interested in what goes on his city as far as this type of thing. I e-mailed USN and it was returned to me as not able to deliver. I tried to call today and everyone's mailbox is full. I had a reason for ordering this ring which was in memory of my husbands and my life and marriage and children. I wanted somthing to wear and have close to me in his memory since I had lost him so unexpectly. I hope the people that are involved with this company get what is coming to them some day. They do not care about the harm and hurt and burden they put on people having to pay for an item that we do not have, not to mention the interest that is tacked on each month. I am not in a position to hire a lawyer and fight this sort of thing and I guess they know the average person cannot so they just continue to do this to people. I hope that someone will be able to do something soon. I am a widow and live on a fixed income and this was a large investment for me and I was willing to sacrifice other things to pay for it. I don't have the ring but I do get that bill every month.