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Norwegian Cruiseline Complaint - No accountability, terrible customer service - lost property, customer service
lost property, customer service - Complaint
MIAMI, FLORIDA -- My wife and I were on the Cruise ship "pearl" two weeks ago. Upon exited, we left three full draws of personal items including two new $500 IPODS. Immediately we filed a report with the Lost and Found Department. The items were in our room and when we left the Steward was starting to clean our room. The cruise line not only told us they never found our stuff, but refused to give me any of their operational, or business license numbers. They refused to allow me to speak to a supervisor, and told me "I can find their business number on the internet, somewhere".
Comments:
Posted by Sparticus on 2007-01-30:
Your home owners insurance may be able to compensate you for the lost items. Just claim them stolen... since that is essentially what happened. Unless you have a high deductible, then just chaulk it up. Worst part for me would have been the loss of my music stored on my ipod! Hope you have a back up!
Posted by florida1098 on 2007-01-31:
RE: BBB Case #11037402 - Norwegian Cruise Line
Posted by mattpaul on 2008-01-18:
i've been there done that. we will never recover from our norwegian ordeal. be glad you missed the highlight of raw sewage backing up in your bathroom. have you ever tasted such rancid garbage as the food they peddel. the only thing worse than the ship is the miami based customer service dept. how you can get this many incompetent people in one place is beyond me. try costa or holland.. both are great....
Posted by tatt n mami on 2009-12-04:
try any cruise line but norwegian.. they spilled wine on my husband then debated if they would replace the wine.. claimed they'd pay the cleaning bill.. they ended up not comping it.. last cruise I've ever done on Norwegian we switched to Royal Carribean we've had problems w/ them but they've made them right most of the time.. Holland is wonderful but we wore out their itinaries (we've cruised 15 times).. and I like to put it this way... (true stories)
On Norwegian I order an omelette with cheese, mushrooms and herbs (I'm allergic to ham) 30 minutes later omelette arrives w/ cheese and ham.. I send it back.. I get yelled at for ordering an omelette have to wait an additional 30 minutes for an omelette
On Royal Carribean I order a cheese, mushrooms and herb omelette I'm given one w/ ham.. I point out the error I get an apology and I have a new omelette pronto
Holland I order a cheese, mushroom and herb omelette and I'm given one w/ ham I point out the error get an apology and I have a new omelette pronto and every day the rest of the cruise the maitre de is checking on me at breakfast and I get all the rest of my omelettes pronto
Norwegian Sucks.
Royal Carribean delivers as expected.
Holland excels!
Of course I haven't taken Holland in about 5 years so they could have gone downhill.. but I doubt it. I haven't taken them because I've grown tired of their itineraries.. but would get on them again no problem.. Norwegian never again.
On Norwegian I order an omelette with cheese, mushrooms and herbs (I'm allergic to ham) 30 minutes later omelette arrives w/ cheese and ham.. I send it back.. I get yelled at for ordering an omelette have to wait an additional 30 minutes for an omelette
On Royal Carribean I order a cheese, mushrooms and herb omelette I'm given one w/ ham.. I point out the error I get an apology and I have a new omelette pronto
Holland I order a cheese, mushroom and herb omelette and I'm given one w/ ham I point out the error get an apology and I have a new omelette pronto and every day the rest of the cruise the maitre de is checking on me at breakfast and I get all the rest of my omelettes pronto
Norwegian Sucks.
Royal Carribean delivers as expected.
Holland excels!
Of course I haven't taken Holland in about 5 years so they could have gone downhill.. but I doubt it. I haven't taken them because I've grown tired of their itineraries.. but would get on them again no problem.. Norwegian never again.
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