Circuit City Complaint - Circuit City Firedog; all they "clean up" is your money!
MILLVILLE, NEW JERSEY -- Our computer has been picking up viruses for a while. As subscribers to America Online we were advised buy McAfee antivirus so we did. We also purchased every upgrade we were offered by McAfee and AOL offered yet, still, we would get more viruses. A Circuit City was built local to us and the ads it ran that claimed to have a group of professionals called "FIREDOGS" who, for a fee of $165.99 would come out to your house and fix the computer. They do require their payment to be made at the store, in person, before securing an appointment.
During our holiday shopping on, December 18, 2006 we stopped into the new store and gave them the required payment and later in the month I called and made an appointment for January 12, 2007 and a man named Joe Popiel came out to look at the computer. He ran some diagnostic software and told us that, in his opinion, McAfee software is not an acceptable protector against viruses and the we needed more updated equipment. He told us that we should buy the latest software Norton's has and the latest "SpySweeper " a company named Webroot had to offer. He then said, " Here's my card. If you need any more help this is my cell phone number. If you can't get me there just call the Circuit City number on the card and they will get in touch with me." I felt like this was the end of my problems. I sent my son to the Best Buy and bought the software he told us to buy which came to approximately 105 more dollars. About an hour later my son, my daughter and I sat down and began to uninstall McAfee as directed as instructed by Mr. Popiel, installed the new software according to the directions on the boxes.
As the software would download McAfee would put up an alert and destroy the information. We tried this until close to midnight. The next day, Saturday, January 13, I called the cell number on Mr. Popiel's card and got no answer. I tried that a couple of times and then just left a message that there was a problem and left my number asking him to call back with what to do next. I then called the Circuit City's number on the card and they said that they contact him in that way as well so I could just keep on trying and maybe he'll answer.
I called Mr. Popiel on the following Monday, Tuesday, Thursday, and finally, on Friday, he answered the phone. He told me on that day, January 19, he told me that I had hired him to come out and do a "diagnostic" and for any further assistance I would have to go back to Circuit City and pay for the process to start all over. It appears to me that since I did everything he told me to do and that we are not only not better off, nor are we in the same condition as we were before Mr. Popiel's visit but we are now the owners of very expensive software that our computer will not accept. This is NOT leaving us "as well or better off" as we were; just more financially out and emotionally frustrated. If a service was performed what was it?? I called Circuit City several times since this unfortunate incident and all they keep saying is that I paid for this man to come out and "do a diagnostic." I feel the diagnoses or the treatment was wrong but they say he did a "diagnostic" and that's all I paid for! I have not gotten any further toward a resolution to this matter and I feel people should know this and think hard before hiring these people.
The only thing this man did that was correct was to agree that there is a problem and tell me to spend approximately $268. He did nothing to fix the problem or improve the situation in any way and it appears that Circuit City backs this consumer treatment 100%. The fool, it turns out, was me.
I have been in contact with C.C. corporate offices. I spoke to a woman who was sorry to hear the story and made an appoint for us but a couple of days ago a fellow named Chris Gagliano called to tell me that she was mistaken. In his opinion Firedog did the job they were paid to do and his company will do no more unless they are paid more money. This man, CHRIS GAGLIANO spelled his name v e r y slowly when I told him I would be writing a formal complaint with the Better Business Bureau. Now everyone can know how Firedog treats consumers and Mr. GAGLIANO will take comfort that I spelled his name correctly.