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Super 8 Motel Springfield Missouri Complaint - Over charge of room rates

Review by ptlm on 2007-01-30
SPRINGFIELD, MISSOURI, MISSOURI -- Due to the ice storm in Springfield Missouri,on 01/12/07 Super 8 motel off of Highway 65 and Battlefield Road. Super 8 Motel gouged consumers on room rates. Rooms were not cleaned or vacumed on a daily basis,linen's were not changed on a daily basis. People were charged different rates for the same size rooms. This type of service does not warrant 111.00 per night as we were charged.Due to the unfortunate circumstances, I feel as though we were highly taken advantage of.When I received my statement from the Super 8 employee, it stated clearly the charge of 59.00 for the regular price, but that was marked out with the asking price of 111.00 I am very unhappy with this service and feel compensation is desired.
Thank you for your prompt attention in looking into this matter for us.

Sincerely,
Loretta
Comments:8 Replies - Latest reply on 2007-01-31
Posted by ptlm on 2007-01-30:
I would like to comment to the above complaint on Super 8 in Springfield Missouri. Due to the horrible weather that Springfield and surrounding counties experienced? I'm ashamed to see that businesses would take advantage of people who were literally forced out of their homes,with no heat, no power, when all they were looking for was a safe haven, instead they were forced to pay outragious prices for the sake of being safe and warm. They're people out there who couldn't attend work, missed out on days of pay, only to be railroaded by companies like this? Shame on you!!! All I know for certain? Is that one day we will all face our God, and people like this will have to answer to HIM for their ill behavior.
Sincerely,
Maureen Vaughn
Springfield, Missouri
Posted by Hugh_Jorgen on 2007-01-30:
A similar thing happened a few years back during a hurricane exodus and influx of people from Florida. The state of Georgia changed their laws to prevent hotels, restaurants and gas stations from doing this exact same thing.
Posted by Caliope on 2007-01-30:
Sounds like what the gas stations did around the U.S. when we had that craziness last year with the rising gas prices that is a shame!
Posted by Anonymous on 2007-01-30:
I don't disagree, but if the weather was extreme then the hotel probably had a tougher time with staffing and maybe it would be justified to increase rates to some degree. 111 dollars is too much if 59 is the normal rate. Maybe 69 or 79 would have been acceptable.
Posted by bill on 2007-01-30:
Price gouging is illegal in most states and this is a classic case of it. Contact your states attorney general. They may be able to force Super 8 to refund you the differnce.
Posted by tnchuck100 on 2007-01-30:
I agree with bill, 100%.
Posted by Timboss on 2007-01-31:
Either a worker can make it to work or not. I'm sure no worked got any 'bonus' in their paycheck, it was simply greed on Super8's part.
Posted by Anonymous on 2007-01-31:
We are also in MO and had to stay at a hotel during this storm. I had to call all over to find a room and was lucky enough to find one. When we got there people were lined up in the lobby trying to get rooms when none were available. They told me what the price was on the phone, I accepted it. This is supply and demand not price gouging. We (as the op did) had the option of going to a free shelter, staying at home in the dark or making alternate arrangements.
Did they quote you $59 or tell you in advance the price was $111? Did you request the price in advance?
Business is not nonprofit and it is unwise to expect them to be.

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